Guest Service Agent

Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries. Sofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality, and excellence. Each Sofitel property offers a genuine experience of the French “art de vivre.”

Our luxurious downtown hotel is a real architectural star in the place where skyscrapers were invented. Guests are invited to discover the finest of everything in the Windy City at our downtown Chicago hotel.  Our unique hotel designed by French architect Jean-Paul Viguier is a 32-floor prism of glass featuring stunning views of Lake Michigan and the Chicago skyline.

Joy in each extraordinary experience

Guest Services Agent

Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

A career that lets your passion shine

First impressions are everything! As a Guest Service Agent, you welcome each new and returning guest with personalized and attentive care; you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

What you will bring to the role

You will bring a service-focused personality that is essential to delivering exceptional guest experiences working in a guest related role. Excellent communication skills and professional presentation ensure that you convey confidence and competence in every interaction. A collaborative team player and ability to lead with your heart and find creative solutions. Experience working with Opera or a related point of sales system would be an asset.

What we Offer

Bring passion and dedication to excellence, and we will recognize your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Compensation and Benefits

Compensation: $25.75 per hour

• Comprehensive Medical, Dental and Vision coverage.
• Employer Provided Life & Disability Insurance – Additional Voluntary coverage available.
• Employer provided Short & Long Term Disability.
• Supplemental Health Plans: Critical Illness, Accident and Legal available.
• 401(K) retirement saving program with employer matching.
• Employee Assistance Program & Wellness Benefits
• Paid Time Off including: Personal Days & Paid Time Off. Select Holidays, Jury Duty & Bereavement Pay
• Employee Perks, including: exclusive room rate discounts at all properties worldwide, Ventra Transit Benefits, Discounted Pet Insurance and Press Reader Access
• Complimentary meals in our Heartist Cafe

All your information will be kept confidential according to EEO guidelines. 

Successful candidates must be legally eligible and have current work authorization to work in the United States.

Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS