- Vollzeit
- Festanstellung
- PULLMAN
- Rooms
__jobinformationwidget.freetext.LocationText__
Pullman Zamzam Madinah, Madinah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF42939I
Guest Relation Agent - Tamayyaz
Region
MEA SPAC
- Perform anticipatory high level services.
- Work with operation departments to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
- Keep active presence in the lobby to keep smooth operations by assisting guests and Front desk adding memorable moments for guests.
- Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
- Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
- Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
- Contribute to a positive working environment.
- Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
- Increase ALL loyalty by being a champion and training other colleagues.
- Communicate guest feedback to hotel management and department/division heads.
- Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
- Additional duties not mentioned above may also be requested by Supervisor/Manager.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
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