- Vollzeit
- Festanstellung
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF45402N
Front Office Agent
Region
Luxury & Lifestyle
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
PURPOSE OF POSITION
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.
KEY ROLES & RESPONSIBILITIES
- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests’ personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Attend to guests’ request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy
- Adhere to OH&S policies and procedures
- Perform related duties and special projects assigned
PERSONAL ATTRIBUTES
- Strong written and verbal communication skill in English
- Able to develop rapport with and gain support from Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all guests and patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
- Post Secondary Education or relevant qualifications in Hotel Management
- Arabic or a European language capability
EXPERIENCE
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
Accor Management LLC, Doha, Qatar
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MONDRIAN
Job-Typ
Festanstellung
Locations
Doha
Job-Kategorie
Rooms
Beschreibung
What do we expect from you?Under the guidance of the Front Office Manager / Director of Front Office or any other authorized by the management, and within the limits of Mondrian Doha Policies and Proc
Referenz
75bb6722-a076-4db5-a9a5-f4a42aa78974
Verfallsdatum
01/01/0001
Gehalt
Ort
25hours Hotel Vienna at MuseumsQuartier, Vienna, Austria
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
25HOURS HOTELS
Job-Typ
Festanstellung
Locations
Vienna
Job-Kategorie
Culinary
Beschreibung
Wie schaut dein Arbeitstag aus …Du sorgst für ein einwandfreies Frühstücksbuffet und frische Eiergerichte am Morgen Du hast hohe Qualitätsansprüche und legst großen Wert auf Sauberkeit an deinem Arbei
Referenz
ddf04119-d19c-4fdd-b4c1-e41bd99b6a0b
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Mumbai Juhu Beach, Mumbai, India
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Mumbai
Job-Kategorie
Rooms
Beschreibung
Main Duties:AdministrationStatutory Requirements: Ensure that all departmental statutory requirements are adhered to.Departmental Systems: Ensure implementation of departmental systems set up by Execu
Referenz
6a94b1ad-4f18-416f-aaca-5f23ca2cf26d
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Lagos Airport, Lagos, Nigeria
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
IBIS
Job-Typ
Festanstellung
Locations
Lagos
Job-Kategorie
Food & Beverage
Beschreibung
Ready to embark on a culinary adventure? As our Restaurant Manager, you'll be the captain of our gastronomic ship, steering us towards success! Here's what your exciting journey entails:Be the life of
Referenz
e32aa2a4-8a05-41d9-a305-015f205cb883
Verfallsdatum
01/01/0001
Gehalt
Ort
SO/ Sotogrande Spa And Golf Resort Hotel, Sotogrande, Spain
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Befristung
Locations
Sotogrande
Job-Kategorie
Food & Beverage
Beschreibung
What you will be doing:• Assist with the daily activities and planning for outlet operation • Ensure quality of all food items, ingredients and preparation methods • Control labor and opera
Referenz
fdd6daaf-b0b6-4461-98d0-ee2519baafc3
Verfallsdatum
01/01/0001
Gehalt
Ort
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence, Dubai, United Arab Emirates
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
PULLMAN
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Culinary
Beschreibung
As Executive Chef, you are the most senior leader of the Culinary department, responsible for the day to day operations and strategic direction of our luxury resort’s culinary offerings, you will lead
Referenz
69d3d584-ed0f-4234-a9e4-10ae3ea80b6f
Verfallsdatum
01/01/0001
Gehalt
Ort
Mövenpick Bahrain, Muharraq, Bahrain
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MOVENPICK
Job-Typ
Festanstellung
Locations
Muharraq
Job-Kategorie
Culinary
Beschreibung
Organize all necesarry documents needed by Executive ChefHandle the Culinary Staff AttendanceMaintains and Update the Culinary Notice BoardOrdering Office stationary suppliesSupervise and coordinate a
Referenz
1e97923f-c9c8-4614-a0bc-e5c9196ceaa2
Verfallsdatum
01/01/0001
Gehalt
Ort
Mövenpick Bahrain, Muharraq, Bahrain
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
MOVENPICK
Job-Typ
Festanstellung
Locations
Muharraq
Job-Kategorie
Culinary
Beschreibung
We are seeking a skilled and passionate Demi Chef de Partie to join our dynamic kitchen team. The ideal candidate will have a strong culinary background and the ability to create exceptional dishes wh
Referenz
5da2cab9-b241-40bf-9357-de775dbf1545
Verfallsdatum
01/01/0001
Gehalt
Ort
Mövenpick Hotel The Hague, The Hague, Netherlands
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
MOVENPICK
Job-Typ
Befristung
Locations
The Hague
Job-Kategorie
Rooms
Beschreibung
At our boutique hotel in The Hague, the high level of service comes first. That means that you make guests feel welcome and take on all the tasks of the reception. Taking it easy is not an option, and
Referenz
ba7b1e73-502d-4902-b9e7-19e9f676d629
Verfallsdatum
01/01/0001
Gehalt
Ort
Rixos Marina Abu Dhabi, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
RIXOS
Job-Typ
Festanstellung
Locations
Abu Dhabi
Job-Kategorie
Wellness und Erholung
Beschreibung
Job DescriptionDevelop, plan, organize, implement, and evaluate a variety of Yoga services and entertainment programs, including special events. Establish schedules and methods for providing wellness
Referenz
0b9f9c85-e693-404d-9f90-33c411464b67
Verfallsdatum
01/01/0001