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  1. Vollzeit
  2. Festanstellung
  3. PULLMAN
  4. Rooms

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Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia

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REF60174S

Front Desk Agent

Region

MEA SPAC


Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description

Key Responsibilities:

Guest Services & Operations:

  • Welcome guests warmly and provide a seamless check-in and check-out experience.

  • Handle guest inquiries, reservations, and requests professionally and efficiently.

  • Provide accurate information about hotel services, facilities, and local attractions.

  • Ensure guest preferences and special requests are noted and fulfilled.

  • Address and resolve guest concerns promptly and courteously.

Front Office Administration:

  • Maintain accurate guest records and process payments securely.

  • Operate the hotel’s property management system (Opera Cloud) efficiently.

  • Coordinate with housekeeping and other departments to ensure room readiness.

  • Handle cash, credit card transactions, and billing processes accurately.

  • Assist in night audit procedures when required.

Brand Standards & Professionalism:

  • Uphold Pullman Jakarta Indonesia’s brand standards and service excellence.

  • Maintain a polished and professional appearance at all times.

  • Ensure compliance with hotel policies, procedures, and security protocols.

  • Promote Accor loyalty programs and encourage guest enrollments.


Qualifications

Qualifications & Requirements:

  • Diploma or degree in Hospitality, Tourism, or a related field.

  • Minimum 1-2 years of experience in a front office or customer service role, preferably in a hotel.

  • Proficiency in English and Bahasa Indonesia; additional language skills are a plus.

  • Strong interpersonal and communication skills.

  • Ability to multitask and work in a fast-paced environment.

  • Knowledge of Opera Cloud PMS or similar hotel management systems is an advantage.

  • Flexibility to work shifts, weekends, and holidays as required.


Additional Information

Why Join Us?

  • Opportunity to be part of a leading international hospitality brand.

  • Career growth and development within Accor Hotels.

  • Dynamic and supportive work environment.

Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern. 

Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können. 

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