Cluster Reservations Agent

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Reporting to the Cluster Reservation Manager, responsibilities and essential job functions include but are not limited to the following:

• Understand the key principles of FRHI Pricing Strategies and Revenue Management
• Handling reservation management including managing blocks, chasing rooming list from Sales team & clients, inventory management for groups, ensuring accurate billing instructions and managing group rates codes.
• To have a general understanding of Groups Management - including cut off dates, blocking and booking policies and procedures
• Maximize rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required.
• Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools, includes Opera PMS/S&C.
• Be involved in all property PMS Conversions
• Be fully conversant with all market segments and rate plans used across all distribution channels and to be flexible in sales technique through offering the right product to the right customer at the right time.
• Support the Cluster Reservation Manager with ad-hoc projects as required
• Follow department policies, procedures and service standards

• Previous Reservation or Royal Service related experience required
• Previous Opera Property Manager System experience required
• Fluency in verbal and written English is required.
• Computer literate in Microsoft Window applications required
• Luxury hotel sales experience, having had varied market mix experience