Wellness Operations Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

As Wellness Operations Manager at Fairmont Chateau Lake Louise, you will be supporting the pre-opening and daily operations of the resorts Thermal wellness facility. 

Reporting to the Director of Wellness, the Wellness Operations Manager is responsible for the daily leadership of the wellness facility operations and driving all Key performance Indicators

The Wellness Operations Manager will join the team during the pre-opening phase and will assure guests and members’ satisfaction by ensuring the facility cleanliness and equipment is in peak condition at all times while adhering to all aspects of the operations budget, including payroll.  Safety and service is always the  Facility Operations Manager first priority.

Pre-Opening Operational Requirements:

• Liaise with GM, DOO and Director of Wellness for OS&E, FF&E and IT details
• Liaise with DoW to oversee recruitment for required positions
• Liaise with DoW to create Training Plan and pre-opening protocols
• Liaise with DoW to create SOPs related to par stocks, duties and BOH processes
• Liaise with DoW to create and Implement Heartist journey for FOH and BOH staff

What you will be doing:

Reporting to the Director of Wellness, responsibilities and essential job functions include but are not limited to the following;

• Consistently offers professional, engaging and friendly service to internal and external guests.
• Direct operations of the facility including formulation of project planning, short and long term for the spa operation.
• Create and maintain SOPs and Training guides for all positions within the facility
• Assist in the administration and implementation of staff training in all aspects of the Facilities operations.
• Conduct daily line ups/monthly facility operations departmental communication meetings and represent Facility operations in weekly departmental meetings.
• Execute Facility Operations goals.
• Responsible for all aspects of Facility Operations Colleague relations to include manage, train and motivate.
• Conduct selection interviews for new hires.
• Effectively schedule all facility colleagues.
• Monitor and effectively control facility operations payroll.
• Conduct facility operations colleagues’ performance appraisals.
• Conduct daily inspections of the facility, working in the facility to ensure the highest level of cleanliness, tidiness and maintenance.
• Oversee the Pool Operators and ensure the health and safety of all bodies of water in our facility.
• Order and maintain adequate inventory and stock of all facility maintenance materials/chemicals/products/amenities.
• Represent the Wellness Facility department on the Hotel Health & Safety Committee.
• Ensure that all facility colleagues are well versed in safety procedures and practices.
• Act as Duty Manager for all colleagues by supporting all areas of the facility as required, creating a visual presence within the department and resolving any and all guest concerns by role modelling professional service delivery.
• Coordinate with other departments as needed
• Consistent Collaboration with Engineering to ensure effective preventative maintenance of the facility
• Carry out any other duties and responsibilities as assigned.

• Previous Housekeeping experience an asset.
• Previous Health Club and Recreational experience an asset
• Facility Pre-opening experience an asset
• Previous leadership experience required.
• Standing and walking throughout shift – 40% of time
• Sitting – 30% of time
• Lifting - Under 20lbs 10% of work time                                                                  
• Carrying - Over 20lbs 10% of work time                                                                  
• Pulling - Over 20lbs 10% of work time                                                 
• Motions - Bending, standing, walking, sitting

Visa Requirements: Applicants must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS