Learning & Development Manager, MEA

At Ennismore we like to think that we do things a little bit differently, we are a small team with big dreams. Working together and delivering what we say is really important to us.

Learning & Facilitation

• Review the Learning needs analysis for the hotels prior to the budget
• Review with the properties the implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Follow-up on all training activities within the hotels
• Ensure hotels are 100% compliant with all Ennismore Trainings
• Ensure coordination and delivery of training programs of all internal and external providers
• Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
• Assist hotels in developing ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
• Support Hotels L&D leaders in the development of Departmental Trainers as required
• Regional wide see where synergies can be made with regards to training programmes
• Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotels
• Manage the Ennismore PeopleHub Learning Portal and ensure colleague completion of all required training
• Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid…
• Review how cross training is used in the properties and see if there can be a way to do multi-property training
•  Able to facilitate training to all levels in the hotels and co-facilitate with the property L&D Managers to give them feedback and ongoing development
• Be the champion of the creation of a learning culture
• Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Ennismore PeopleHub to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making

Talent Development & Performance Management

• Assist with the annual Talent Review process in conjunction with the Hotels EXCOMs and with the associated documentation maintained to the required standard
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams
• Ensure Departments have adequate Departmental trainers, and these are well utilised
• For all supervisory positions have a transparent development programme in place in conjunction with the People & Culture leader
• Demonstrate agility in designing and implementing new reports to track Talent Development
• Support the Director, People Development in launching, enrolling tracking regional and global learning programms such as but not limited to: F&B Academy, Rooms Academy, GM Development Program, Global Leadership Programs…

Employee Engagement and Communications

• Represent the organization as an exemplary ambassador of Ennismore and our brands’ service cultures

Finance

• Agile in managing budget, billing, collecting & recording financial transactions 
• Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate
• Exercise sound judgment and integrity at all times to ensure confidentiality of protected information
• Review with Hotels L&D Managers where the properties financial KPI’s are and see where Learning and Development can add value

• Bachelor’s Degree/ Master’s Degree from a reputable university majoring in Hospitality Management, Business Administration, Psychology or Education
• Minimum 7 years of total experience in Learning & Development ideally with strong operations background
• Previous experience in a luxury & lifestyle brand
• At least 4 years of experience in a cluster-based role
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Strong working knowledge of digital tools
• Strong leadership, interpersonal and training skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A motivator & self-starter
• Well-presented and professionally groomed at all times
• Able to travel more than 75% of the time
• Preferable to be an Arabic speaker

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.