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  1. 全职
  2. 正式
  3. FAIRMONT
  4. 客房

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Fairmont Amman, Amman, Jordan

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REF52524C

Guest Relations Manager

Region

Luxury & Lifestyle


Company Description

Fairmont Amman is offering a career opportunity for an energetic and experienced Guest Relations Manager.


Job Description

What you will be doing?

  • Assist the Front Office team in preparing for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.
  • Deal effectively with any guest comments and or / complaints taking full ownership of the situation
  • To assist the Front Desk, ensuring room changes and Accor Live Limitless member arrivals are carried out smoothly
  • Adhere & hold Agents accountable to adhere to Leading Quality Assurance Standards and Service Essentials for Guest Relations Agent to ensure Guest Satisfaction Results
  • Provide a warm welcome to the guests, and oversee VIP arrivals and departures.
  • Keeps an updated record of the guests’ information in the system and handle complaints and concerns.
  • Provides managerial support for Front Desk, Fairmont Gold and Guest Services in the daily operational duties for these areas

Qualifications

      Your experience and skills include:

 

  • Previous experience in a similar role is an asset in a 5 star hotel setting
  • Knowledge in Opera system
  • Strong interpersonal and communication skills with a passion for service

 


Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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