Cluster G&E Executive - The Hoxton, Amsterdam

We’re looking for an outgoing Cluster Groups & Events Executive to join us at The Hoxton.

A city so good we had to double down! In 2023 we will be opening our second Hoxton in Amsterdam, this time based in the Eastern Docklands where we are lovingly taking the reins of the historic former Lloyd Hotel. We are now looking for an Cluster Groups & Events Executive to join our team and play a crucial part in successfully launching our brand in this new neighbourhood.

You will be reporting to our Cluster Director of Sales and apart from The Hoxton, Lloyd opening we will continue to convert enquiries to drive groups, meetings and events revenue at our existing property on the Herengracht.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s in it for you… 

• Competitive salary 
• 25 days holiday (plus bank holidays), pension and life insurance 
• Hox Hero and Nifty fifty rewards for going the extra mile and living our values 
• Food on us during your shift 
• Enjoy a free night at The Hoxton and a meal for two when you first start with us 
• Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!) 
• Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands  
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work 
• Time off to volunteer with one of our partner charities 
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact 
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! 
• Pay if forward, refer a friend and get a bonus on us 

What you’ll do…

• Managing the meetings and events enquiry process from start to finish; answering calls and emails, sending proposals, converting enquiries and taking the event through the planning and logistical stage to handover to operations.
• Negotiating meeting & events rates with clients, in line with the selling guidelines, to assist in achieving the hotel’s revenue targets. 
• Following up with clients post event to get feedback and secure repeat business where possible.
• Cross-selling all global Hoxton properties, where applicable, to maximise revenue opportunities across corporate segments.
• Ensuring Opera Sales & Catering is up to date by putting inputting new enquiries into the system.
• Manage the preparation and distribution of function sheets on a weekly basis and present function sheets in the weekly operations meeting.
• Conducting show arounds on property.
• Building good relationships with clients for repeat business, contacting and probing repeat clients when appropriate and track year on year trends and events to support repeat business.
• Effectively co-ordinating activities related to booked Meeting & Event business with other departments, ensuring client’s expectations are met by maintaining team communication.
• Maintaining excellent Hoxton product knowledge and upselling wherever possible.
• And yes, there’s a little admin … ensuring that daily, weekly and monthly administration is completed accurately and that all groups have necessary documentation on file. But let’s face it, we know you love that!
• Supporting the sales team in attending and assisting with in-house marketing activities, familiarisation trips, client hospitality evenings, presentations, show rounds and promotional activities as required.

What we're looking for...  

• Individuals. You’re looking for a place where you can be you; no clones in suits here 
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night 
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience 
• You’re not precious. We leave our egos at the door and help get things done 
• You’re up for doing things differently and trying (almost) everything once  
• If we got stuck in a lift together we’d have a good time and share a few laughs  
• You want to be part of a team that works hard, supports each other and has fun along the way 
• You are scarily organised, have the ability to multi-task and spin a million plates in the air at one time, prioritise and re-prioritise as things come in
• You know how to crack the whip – but make people feel good at the same time
• You are passionate about hotel sales and are goal driven.