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  1. 全职
  2. 正式
  3. FAIRMONT
  4. 客房

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Fairmont Amman, Amman, Jordan

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REF52530E

Head Concierge

Region

Luxury & Lifestyle


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

  • Lead and inspire the Concierge team to deliver exceptional, personalised guest service.
  • Supervise front-drive operations, coordinating with other departments where necessary.
  • Engage with guests during peak times, promptly addressing needs in public areas.
  • Maintain impeccable standards in the luggage rooms and hotel assets.
  • Promote hotel amenities and ensure the lobby and driveway remains clean and orderly.
  • Review guest feedback with associates to drive continuous improvement.
  • Train and coach team members to confidently promote local activities and experiences.
  • Develop efficient work schedules aligned with occupancy forecasts alongside the Rooms Division Manager.
  • Address guest concerns promptly, collaborating with department heads for resolution.
  • Assist in recruitment, seeking team members with strong customer service potential.
  • Ensure high standards of appearance, punctuality, and performance within the team

Qualifications

- Proven leadership in luxury hospitality, preferably in elite environments.
- Exemplary organizational prowess and refined communication skills.
- Proficiency in luxury hotel operations and management software.
- Bachelor's degree in Hospitality Management or equivalent experience preferred.
 


Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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