Front Office All Rounder

Situated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery.

Since welcoming our first guests in 2018, we've been dedicated to delivering exceptional, award-winning service and accommodation for both business and leisure travelers. Our ethos, "Hospitality is a work of Heart", drives us to create a warm and welcoming environment, ensuring our guests and team members feel valued and cared for.

At Novotel Brisbane South Bank, you'll have the chance to enhance your skills and elevate your career while helping to create memorable experiences for our guests.

We are seeking an enthusiastic and customer-focused Front Office All Rounder to join our diverse Front Office team. Our hotel caters to both business and leisure guests, featuring three conference spaces and an in-house restaurant, ensuring an exceptional experience for all visitors. The ideal candidate will possess excellent communication skills and a warm, welcoming demeanor, ensuring every guest feels valued and attended to.

Primary Duties:

• Greet and assist guests as their primary point of contact throughout their stay.
• Facilitate friendly and enjoyable check-in, and check-out processes, providing luggage assistance, and tourism information where required. 
• Provide friendly service to external and internal guests at all times, including recommendations for local attractions as well as hotel services.
• Answer phone calls with professionalism, and coordinate reservations to ensure accuracy in room allocation.
• Handle guest inquiries both in person, and over the phone, resolving enquires promptly and efficiently. 

• Technical Skills: Strong knowledge of computer systems including Microsoft Office and Opera. 
• Strong Communication Skills: Collaborative teamwork, and excellent communication skills in English, with additional languages being a benefit.
• Problem-Solving Skills: Ability to think critically and find solutions with a guest-focused approach, creating memorable experiences for our guests. 
• Local Knowledge: Knowledge of the local attractions in South Brisbane, and ability to recommend attractions and activities.
• Flexible Availability: You will be required to work a range of shifts including mornings, nights, weekends, and public holidays when required. 

Only candidates with valid Australian working rights will be considered for this position, as we are unable to offer sponsorship at this time.

What is in it for you?

• Join an award-winning team that thinks outside the box!
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Learn Your Way Academie
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit  https://careers.accor.com/