Airport Representative

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

As the Airport Representative for Fairmont Mumbai, you will be responsible for providing a seamless and welcoming arrival experience for guests arriving at the airport. You will ensure that guests receive personalized assistance and transportation arrangements are handled efficiently, reflecting the luxury and high standards of Fairmont Hotels & Resorts.

Key Responsibilities:

1. Guest Arrival Coordination:

   • Meet and greet arriving guests at the airport with a warm and professional demeanor.
   • Assist guests with luggage handling and escort them to transportation arrangements.

2. Transportation Arrangements:

   • Coordinate and arrange transportation services such as airport transfers, taxis, or private car services for guests.
   • Ensure accurate and timely communication with drivers and guests regarding pick-up times and locations.

3. Guest Assistance:

   • Provide information about the hotel, local attractions, and amenities to guests during transportation.
   • Address any immediate guest inquiries or requests with efficiency and courtesy.

4. Communication and Collaboration:

   • Maintain effective communication with the Front Office, Concierge, and other hotel departments to ensure seamless guest experiences.
   • Liaise with airline representatives, ground transportation providers, and airport authorities as needed.

5. Safety and Security:

   • Ensure the safety and security of guests during transportation and while at the airport.
   • Follow established protocols and procedures to maintain a secure environment for guests and colleagues.

• Previous experience in a guest service or airport representative role within the hospitality industry is preferred.
• Strong customer service skills with a friendly and professional demeanor.
• Excellent communication and interpersonal skills, including fluency in English; knowledge of additional languages is an advantage.
• Ability to work efficiently under pressure and adapt to changing circumstances.
• Knowledge of local attractions, transportation options, and airport procedures.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.