- 全职
- 正式
- 客房
- ACCOR
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NOVOTEL NEW DELHI CITY CENTRE (Opening Soon), New Delhi, India
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REF54450J
Front Office Executive
Region
MEA SPAC
该空缺现已到期。请参阅下面的类似角色...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Supervises and guides Front Desk Associates to ensure that hotel’s policies and procedures are adhered to.
- Creates a positive and highly motivated working environment that promotes and develops teamwork.
- Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section. Conducts training of Guest Service Associates as per necessity.
Guest Loyalty
- Promptly and actively obtains feedback from guest.
- In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.
- Ensures that all guests are all pre arrival preparations done for all VIP arrivals.
- Ensures and provides engaging arrival and departure experience to all guests.
- Ensures and enroll maximum guests to Le Club.
- Achieves guest delight through friendly and proficient services at the time of arrival / departure.
- Must have complete knowledge of membership levels of Le Club Accor program.
- Enable decision making at guest contact point to ensure guest loyalty.
Operational Processes:
- At the start of the each shift, Front Desk Executive must familiarize himself/herself with: Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel.
- Ensure clear hand over between the shifts, highlights any cash discrepancy.
- Ensure that Front Desk associates takes departure time and secure mode of payment from all guests at the time to arrival.
- Ensure that check ins/ outs are efficient within required time frame and as per defined standards. Ensure all guest entering the hotel are welcomed.
- Ensure fond farewell is extended to all guests on departure.
- Handles relevant guest comments or complaints of the hotel guests and inform to the management.
- Ensure that all internal controls are in place.
- Encourage Up selling in the hotel.
- Ensure that Arrival & Departure register is updated as per local laws at all times. Also ensure that ‘C’ forms are made and send as per the local laws.
- Ensure and check all equipments in Front Office Department are in working condition.
Administration
- Ensure all grooming standards are in place and adhered to.
- Ensures all relevant reports are printed and signed off, filed or handed over to Morning Shift.
- Ensure that all rebates and paid‐outs are acknowledged by Duty Manager.
- Checks all guest registration cards for profile, mode of payment and departure time and given to Duty Manager for signature.
Performs all other job assigned by the Management.
Degree or diploma in hotel management
- Minimum 1 year of relevant experience in a similar capacity
- Good communication and customer contact skills
- Well-presented and professionally groomed at all times
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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