Spa Therapist

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Banff Springs offers a wide selection of luxurious Spa experiences. Your care and professionalism as a Spa Therapist shows our guests that they are unique and valued – and you will take pride in knowing that your competencies help them feel their very best.

Job Duties Include:

• Strategize and create initiatives to deliver the best experience in a luxury spa whilst surpassing the profitability of Spa Reception and Boutique area.
• Empower yourself to drive accountability for our employees to turn moments into memories for our guests and our employees.
• Utilize your creativity as well as you verbal and written customer relation skills to turn guest issues into opportunities and loyal patrons.
• Select, train, coach, retain, evaluate and recognize the team members that will reflect your vision of a spectacular, efficient, driven, effective and collaborative team.
• Act as the Manager on Duty for guest related concerns or spa operational concerns
• Liaison with other spa leaders to ensure a seamless guest experience
• Build and refine Standard Operating Procedures for the Spa Reception Area
• Drive and oversee Fitness and Spa Membership revenues and execution
• Drive increased scores and celebrate successes for Employee Engagement Survey, Leading Quality Assurance audits, Guest Satisfaction results and our financial performance.
• Carry out any other duties and responsibilities as assigned.

Your Skills & Qualifications:

• Previous experience as a Spa Reception/Front Desk Supervisor, Senior Spa Concierge or hotel Front Desk/Front Office Supervisor an asset.
• Graduate of Hotel Management or Hospitality program an asset
• Highly organized, goals-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment.
• Strong leadership skills, able to lead colleagues to achieve the department’s vision and goals.
• Self-motivated individual, effective communicator who enjoys working with people and pays attention to details.
• Able to stand and walk throughout shift.    

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com