Villa Supervisor

Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier.

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities 

The Fairmont El San Juan Hotel Villa Supervisor coordinates and monitors all tasks to ensure caring, thoughtful and dedicated personalized service is provided at all times in accordance with Fairmont procedures

QUALIFICATION STANDARDS

EDUCATION & SKILLS

• Excellent verbal, interpersonal &communication skills
• Must be a strong team player with strong departmental cooperation
• Must be able to work well under pressure in a fast paced and constantly changing environment
• Fluent in English and Spanish language with a third language as an asset
• Must be able to handle a multitude of tasks in an intense, ever changing environment
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Must have the ability to assess and make decisions based on strong analytical, problem solving skills
• Must be able to maintain excellent professional presentation and grooming
• High school diploma is necessary
• Knowledge of computers including Microsoft Office products and Property Management System (Micros-Fidelio preferred)
• A minimum of two years prior experience in related hospitality fields is necessary
• Luxury five star experience necessary
• Prior formalised training as a butler is highly regarded
• Butlers must be able to lift in excess of 70-pound loads 
• Must be willing to work varied hours, including nights, weekends, holidays and split shifts (according to the needs of the guests). 
• Must be able to stand for 90% of their scheduled time

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.