Telephone Operator - Nhân viên Tổng đài

Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi

Savour the good life at Mövenpick Hotel Hanoi, a five-star hotel located in the central district of Hanoi.

Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital city of Vietnam, indulge in innovative cuisine, and relish every possibility that life has to offer. The Hotel has a distinguished French style architecture which was preserved, while the décor of the rooms is designed to evoke a warm and welcoming atmosphere, with earth-tone accents and dark wooden floors. 

We have also integrated some Vietnamese touches into the interior to give it a sense of place. 

• Process all incoming and outgoing calls accurately and courteously
• Assist guests with international calls and directory queries. Address guests by name whenever possible
• Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Be aware of local telephone listings and frequently dialed numbers
• Reveiving and posting all guest correspondences, items when requiered
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Good knowledge of the softwares Material Control (MC), Cadena shift assignment. Key in the Cadena working shift for all Front desk’s staffs. Create a request/purchase when requiered
• Filling Registration Card to guest folio after completed declairation. Ensure that there no lost of any them
• Be fully conversant with hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• Minimum College education
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team

• Take 2 days off/week
• 100% social insurance payment based on salary from the first day of work
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities