Guest Service Agent

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• $26.78 to $27.78 per hour
• Minimum 30 hours per week guaranteed

About us

Perched on a stunning vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain Range, Mercure Queenstown Resort is a haven for travellers seeking a memorable experience.  Our resort features 148 guest rooms, two restaurants, a lounge bar, and conference facilities, offering exceptional hospitality in one of New Zealand’s most picturesque locations. 

About the Role

If you thrive in a fast-paced, guest-focused environment and love making people feel at home, this role is for you!

As a Guest Service Agent, you will be the welcoming face of our hotel, creating unforgettable experiences for our guests from the moment they arrive. Your role will involve:
✅Providing warm and professional service at reception, ensuring every guest enjoys a seamless stay.
✅ Handling guest requests and inquiries with efficiency and a problem-solving mindset.
✅ Sharing local knowledge and insider tips to enhance our guests’ Queenstown experience.

About You

We are looking for a customer-focused superstar who:
✨ Excels at building relationships and adapting to changing priorities.
✨ Has a passion for delivering outstanding service and creating memorable guest experiences.
✨ Possesses strong communication skills in English (both written and verbal).
✨ Has experience with Opera, Opera Cloud, or RTBS systems (an advantage but not essential).
✨ Is available to work on weekly rotating roster, including weekends and public holidays.

Benefits of working at Mercure QT Resort

• Work Your Way - Speak with us about your desired work life balance and make it a reality!
• Free use and access of our gym, saunas, hot tubs and swimming pool.
• Meals provided while on duty.
• Accommodation discounts & Free Anniversary Stay.
• Employee Assistance Program.
• Fantastic career growth opportunities.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Employee benefit card offering discounted rates with Accor worldwide.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.