Talent & Culture Executive (Human Resources)

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 

Prime Function:

• Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.

• Ensure optimum service through the effective communication of policies and procedures to all employees.

• Assist the Talent & Culture team  to plan, manage, coordinate and participate in personnel activities of all the departments in areas of

• Recruitment & Selection

• Compensations & Benefits

• Training & Development

• Performance Management System

• To recommend, implement, formulate and execute organizations policies, procedures, rules, regulations and programs for all the employees

• To assist the Talent & Culture Manager in ensuring that the Personnel functions are carried out effectively and professionally, resulting in a highly motivated, flexible and multi skilled workforce.

• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Talent & Culture Planning:

• Assist the Talent & Culture Manager to develop an annual and long-term Talent & Culture plan that identifies the organizations Talent & Culture agenda as a component of the organizations overall Strategic Plan.

• Identify Talent & Culture strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.

People Management:

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.

• Develop and maintain effective relationships with all the departments.

• Respond to queries by resolving issues in a timely and efficient manner.

• Ensure that the team has been trained for all safety provisions.

• Ensure that all personnel are kept well informed of department’s objectives and policies.

• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Financial Management:

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management:

• Promote and manage a positive and productive work environment by working with the management team to provide clear communication and fair and timely evaluations of the team.

• Ensure compliance of employees with established procedures and practices.

• Provide a positive work environment by consistently facilitating open, two-way communication and resolving all employee relations issues in a timely manner.

• Monitor employee turnover and react appropriately to improve retention.

• Ensure compliance to standards, policies and procedures of the organization.

• Administer the various processes, for the employees, in coordination with the Talent & Culture Department.
• Coordinate recruitment and selection process in partnership with the Talent & Culture Manager.

• Monitor staffing/scheduling program of the employees and ensure the proper execution in order to provide an appropriate level of service to customers and employees.

Managerial Qualities:

• Leadership skills that utilize persuasion and motivation to attain organizational  goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;

• Ability to accept responsibility;

• Self confidence, motivation, drive and tenacity;

• Ability to enhance organizational performance;

• Ability to clearly delegate tasks and responsibilities;

• Ability to think strategically, inductively, and creatively;

• And the propensity to recognize and acknowledge other peoples’ ideas.

Replacement and Temporary Mission:

Be ready and responsible for any job which may be assigned by the Management.