Stewarding Supervisor

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

• Proficient in English Language (Verbal & Written) second language is an asset.
• Must be able to handle multitude of task in an intense, ever- changing environment.
• Must be effective at handling problems in the workplace, including anticipating, preventing, and solving problems as necessary.
• To maintain S.O.P. standards.
• To constantly monitor Colleagues appearance, attitude and degree of professionalism.
• To always conduct a pre-function meeting with the Colleagues
• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Lead and supervise the Stewarding team in all aspects of the department and ensure standards are followed
• Supervise and maintain the sanitation of kitchen equipment and other areas assigned
• Train all Kitchen Stewards
• Ensure the Kitchen Colleagues have the dishes\silverware required and guests have clean dishes
• Review banquet event orders and ensure all set-ups and supplies are in place
• Ensure all breakages and chipped items are taken out of circulation and inventoried
• Ensure all equipment is in working order and report any items in need of repair
• Follow department policies, procedures and service standards
• Maintain a clean and safe work environment
• Other duties as assigned

• Maximum of 3 years of progressive management experience in a luxury Hotel or a related field
• Strong interpersonal and problem solving abilities
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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