Speciality Waiter/Waitress - Pool & Beach

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
 
Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.
 

Summary
As a Speciality Waiter/Waitress - Pool & Beach at Banyan Tree Dubai, you play a crucial role in delivering exceptional food and beverage service in the pool & beach areas to achieve guest satisfaction objectives. Your friendly and attentive approach, combined with efficient service, contributes to an unforgettable dining experience for our guests.

Responsibilities 
Operational
•    Provide personalized service, ensuring memorable experiences for guests.
•    Welcome guests warmly, take orders accurately, and offer recommendations.
•    Set up tables meticulously to create an inviting atmosphere.
•    Deliver service according to standards and sequence.
•    Possess a comprehensive menu understanding to assist guests.
•    Exceed guest expectations through attentive service.
•    Offer expert advice on food selections based on guest preferences.
•    Coordinate with kitchen and bar staff for smooth operations.
•    Collaborate with stewarding and housekeeping for seamless operations.
•    Implement up-selling techniques to maximize revenue.
•    Report defects to supervisors and maintain cleanliness.
•    Handle guest complaints effectively or escalate as needed.
•    Ensure orders meet quality and presentation standards before delivery.
•    Interact professionally with guests, addressing requests or needs.
•    Develop a basic menu understanding to answer guest inquiries.
•    Maintain effective communication with kitchen and serving staff.
•    Ensure cleanliness in pool and beach areas, reporting defects promptly.
•    Perform cleaning duties to uphold cleanliness standards.
•    Manage guest complaints, escalating when necessary.
 

Experience/Certificates/Education
•    Previous experience in a similar role internationally or a minimum of 2 years in luxury hotel or high-end pool & beach club.
•    Strong interpersonal and communication abilities.
•    Friendly and hospitable approach, prioritizing customer satisfaction.
•    Proficiency in problem-solving and handling guest inquiries with tact.
•    Excellent organizational skills with keen attention to detail.
•    Knowledge of inventory management and billing procedures.
•    Good oral proficiency in English language.
•    Ability to speak other languages and basic understanding of local languages will be an advantage.
•    Ability to work independently and efficiently in a dynamic and fast-paced environment.
•    A passion for delivering exceptional customer service.
•    Ability to work effectively and contribute in a team.
•    Self-motivated and energetic.
•    Maintain a clean, tidy and well-groomed appearance consistently.
 

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive leadership training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.