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Pullman Singapore Orchard, Singapore

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REF60288F

Guest Services Executive (Restaurant & Events)

Region

MEA SPAC


Company Description

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.


Job Description

The Restaurant & Bar Executive is responsible for providing prompt and professional F&B service to Hotel’s guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff.

Outlet Operations

  • Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.
  • Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
  • Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
  • Take food and beverage orders according to guest’s requirements and preferences.
  • Deliver food & beverage services in accordance to departmental standards and procedures.
  • Ensure that all food & beverage are serve according to LQA service standard.
  • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
  • Cross sell other dining venue when outlet is full.
  • Remember individual guest’s names and their preferences to extend a personalized service.
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
  • Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
  • Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
  • Assist other Food & Beverage outlets with their operations during peak times or when required
  • Deliver and support outlet to achieve exceptional LQA Standards in the outlet

Owner Events and Tasks

  • Coordinate and manage events and tasks specifically related to the owners.
  • Act as the primary point of contact for owners during events to ensure all their requirements and expectations are met.
  • Plan and execute owner events from start to finish, including scheduling, logistics, and coordination with other departments.
  • Provide personalized service to owners, remembering their preferences and ensuring a high level of satisfaction.
  • Handle any owner-specific requests, issues, or complaints promptly and efficiently.
  • Maintain detailed records of owner events and feedback for continuous improvement

Qualifications

Knowledge and Experience

  • Secondary / High school education
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Minimum 2 years of relevant experience in a similar capacity
  • Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

  • Good communication skills and ability to engage guests in conversations
  • Service oriented with an excellent eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Well-presented and professionally groomed at all times

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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