- Integral
- Permanente
- PULLMAN
- Alimentos e Bebidas
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Pullman Singapore Orchard, Singapore
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REF60288F
Guest Services Executive (Restaurant & Events)
Region
MEA SPAC
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.
The Restaurant & Bar Executive is responsible for providing prompt and professional F&B service to Hotel’s guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff.
Outlet Operations
- Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.
- Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
- Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
- Take food and beverage orders according to guest’s requirements and preferences.
- Deliver food & beverage services in accordance to departmental standards and procedures.
- Ensure that all food & beverage are serve according to LQA service standard.
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
- Cross sell other dining venue when outlet is full.
- Remember individual guest’s names and their preferences to extend a personalized service.
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
- Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
- Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
- Assist other Food & Beverage outlets with their operations during peak times or when required
- Deliver and support outlet to achieve exceptional LQA Standards in the outlet
Owner Events and Tasks
- Coordinate and manage events and tasks specifically related to the owners.
- Act as the primary point of contact for owners during events to ensure all their requirements and expectations are met.
- Plan and execute owner events from start to finish, including scheduling, logistics, and coordination with other departments.
- Provide personalized service to owners, remembering their preferences and ensuring a high level of satisfaction.
- Handle any owner-specific requests, issues, or complaints promptly and efficiently.
- Maintain detailed records of owner events and feedback for continuous improvement
Knowledge and Experience
- Secondary / High school education
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Minimum 2 years of relevant experience in a similar capacity
- Working knowledge of MS Excel, Word, & PowerPoint
- Good communication skills and ability to engage guests in conversations
- Service oriented with an excellent eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Well-presented and professionally groomed at all times
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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