- Integral
- Permanente
- Spa e Lazer
- ACCOR
__jobinformationwidget.freetext.LocationText__
Mövenpick Hotel Apartments Downtown Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF67103G
Spa Supervisor
Region
MEA SPAC
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.
It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.
We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.
The Role
- To oversee the Recreation operations and recreation facilities of the Hotel
- To be entrepreneurial and to think beyond the boundaries is expected and not requested
- To provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction
- To take the time to get to know the guests and to be committed to service excellence
Key Deliverables and Responsibilities
Planning & Organizing:
- Coordinating purchasing for the Spa & gym with the finance team as per the hotel procedures
- Plan gym activities, classes and communicate to members and guests.
- Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job descriptions.
- Adhere to and monitor departmental operating expenses as per departmental budget and forecast.
- Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.
- Regularly complete a competitor analysis and make recommendations as required
- Work with the marketing team to come up with a plan to meet membership sales targets.
Operational
- Train and develop the recreation team in line with the departmental operating standards
- Maintain a consistent focus on improving the overall flow of the recreation operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
- To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
- Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
- To lead daily Recreation briefings and monthly employee meetings
- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
- To drive the performance of the Recreation team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
- Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the gym which will assist with the maximization of revenue.
- Ensure all team members are aware of all Recreation revenue/membership targets and are kept informed of performance results.
- Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
- To ensure a consistently high standard of grooming is followed and by self and team
- Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction
- Have full knowledge of all products and services provided by the property and in the local area
- Actively participate in guest events when requested.
- Regularly spot check duty shift checklists to ensure tasks are completed.
- Work with Housekeeping to ensure the Recreation areas are kept clean and towels are available for members and guests at all times.
- Provide personal training programs and tips to members a required.
- To carry out any other reasonable duties and responsibilities as assigned.
Financial
- Make sure you collect correct money from guests
Administration:
- To work closely with the Finance department to produce monthly financial reports timely & accurately
- Maintain up to date member records and data base
- Take payments for membership fees in an accurate and timely manner
- Provide show familiarisations to potential members
- Prepare gym membership cards
- To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve member/guest satisfaction level as well as employee productivity and satisfaction
- Oversee the implementation of a training plan for all recreation team members
- Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.
- Proven experience working as a Spa Supervisor
- CPR and First Aid certifications are advantageous
- Effective communication skills
- Exceptional customer service skills
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Hamilton
Áreas
Spa e Lazer
Descrição
Summary of Responsibilities:Reporting to the Lead Spa Therapist, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging a
Referência
84f25f10-d3e2-4757-91ef-83268426bf4a
Data de validade
01/01/0001
Salário
Localização
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Maldives
Áreas
Spa e Lazer
Descrição
Ensure task completion as per daily briefing, manager instructions and Company SOPGuarantee at any time the guests and other staff safety during excursionsPromptly and appropriately react in case of a
Referência
b313a423-4c3c-459e-93a2-987be746f53b
Data de validade
01/01/0001
Salário
Localização
Raffles Singapore, Singapore
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Spa e Lazer
Descrição
Taking guidance and instruction from the Senior Spa Attendant, the Spa Attendant is responsible for the hygiene, cleanliness and sanitisation of the spa and gym. They are required to orientate guests
Referência
91bbdee9-8761-4acd-b811-1e592c491527
Data de validade
01/01/0001
Salário
Localização
La Cigale Hotel Managed by Accor, Doha, Qatar
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Spa e Lazer
Descrição
What you will be doing:Keep the Spa areas clean, neat, stocked and organized at all timesGreet guests in a friendly and efficient manner and escort guests as required and give tours of the spa as req
Referência
06a8f914-9ca8-46ec-aa5d-b7022cea590c
Data de validade
01/01/0001
Salário
Localização
Pullman New Delhi Aerocity, New Delhi, India
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
New Delhi
Áreas
Spa e Lazer
Descrição
JOB PURPOSEPerform professional massage therapy and body treatments and remain current with the industry. Provide uncompromised attention to guest/member service.KEY OPERATIONAL RESPONSIBILITIESFinanc
Referência
f27393b4-a961-474e-a0e7-fadaff5df370
Data de validade
01/01/0001
Salário
Localização
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Lake Louise
Áreas
Spa e Lazer
Descrição
Basin Glacial Waters is a brand new, highly anticipated Wellness Facility that will offer guests a truly luxurious experience. As part of our Facility team you will have the opportunity to interact wi
Referência
e3363400-1b58-467b-aa60-d975a480d9c5
Data de validade
01/01/0001
Salário
Localização
Fairmont Banff Springs, Banff, Canada
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Banff
Áreas
Spa e Lazer
Descrição
The Fairmont Spa Banff Springs is at the forefront of the spa industry, offering first-class pampering surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the
Referência
3d6bef9d-f934-474e-82c7-eff6262f0617
Data de validade
01/01/0001
Salário
Localização
Fairmont The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Spa e Lazer
Descrição
Ensure smooth day-to-day operations of the gym, fitness classes, pool, beach, and other recreational services.Maintain a strong presence across all wellness and recreation areas to ensure guest satisf
Referência
daf46248-3ffb-4b76-80a8-fc596fcf63d1
Data de validade
01/01/0001
Salário
Localização
Banyan Tree Doha, Doha, Qatar
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
BANYAN TREE
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Spa e Lazer
Descrição
Spa AttendantReporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceAssi
Referência
c39c902a-e29c-456b-9155-40179a08a31b
Data de validade
01/01/0001
Salário
Localização
Banyan Tree Doha, Doha, Qatar
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
BANYAN TREE
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Spa e Lazer
Descrição
SCOPE AND OBJECTIVES The Spa Manager is responsible for the establishment and execution of clear short- and long-term goals to ensure the combined elements of well-being in the resort are aligned with
Referência
ffbd2672-d730-48b8-87af-df5f2caa3872
Data de validade
01/01/0001