Spa Receptionist

We are seeking a professional and friendly Spa Receptionist to join our team in Istanbul, Türkiye. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and relaxing atmosphere in our spa facility. Your exceptional customer service skills and attention to detail will ensure our guests have a memorable and rejuvenating experience.

• Warmly greet and register guests, ensuring a smooth check-in process
• Manage spa appointments and bookings efficiently using our spa management software
• Provide comprehensive information about our spa services, treatments, and packages
• Maintain a clean, organized, and inviting reception area
• Process payments accurately and maintain detailed financial records
• Assist in organizing and promoting special events and seasonal promotions
• Ensure guest safety and comfort by adhering to all spa policies and procedures
• Collaborate effectively with spa therapists and other staff members to deliver exceptional service
• Address guest inquiries and concerns promptly and professionally
• Manage inventory of spa products and retail items
• Uphold the highest standards of customer service, consistently exceeding guest expectations

• Previous experience in a spa or hospitality setting preferred
• Excellent communication and interpersonal skills, with the ability to interact professionally with diverse clientele
• Strong organizational and multitasking abilities
• Proficiency in spa management software and basic computer skills
• Knowledge of spa treatments and services
• First Aid certification preferred
• Demonstrated problem-solving skills and ability to remain calm under pressure
• High level of responsibility and reliability
• Ability to focus on guest needs while maintaining a courteous and empathetic demeanor
• Fluency in English required; knowledge of Turkish or other languages is a plus
• Flexibility to work various shifts, including weekends and holidays
• Passion for wellness and customer service