Spa Receptionist

Your team and working environment:

Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Spa Receptionist

As a Spa Receptionist, you will be the first point of contact for our clients, creating a welcoming and relaxing atmosphere from the moment they step into our spa. Your role will involve handling bookings, managing client inquiries, and ensuring smooth daily operations to enhance the overall guest experience. 

Key Responsibilities:

• Greet and assist clients with a warm and professional demeanor.
• Manage and coordinate appointment bookings, cancellations, and rescheduling.
• Answer phone calls, emails, and in-person inquiries, providing accurate information about services, treatments, and promotions.
• Maintain a clean and organized reception area, ensuring a pleasant ambiance.
• Process payments, handle transactions, and manage cash register operations.
• Collaborate with spa therapists and management to ensure seamless service delivery.
• Address and resolve client complaints or issues in a timely and courteous manner.
• Keep track of inventory and assist with ordering supplies as needed.

Qualifications:

• Previous experience as a receptionist or in a customer service role, preferably in a spa or hospitality setting.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and basic office equipment.
• Fluency in English; additional languages are a plus.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.
• A friendly and professional appearance with a passion for customer service.

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities like Planet 21