Spa Manager

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers colleague accommodation, accompanied by facilities such as transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Position:                            Spa Manager

Department:                      Spa & Recreation

Reports to:                        Director of Operations/ Resort Manager  

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PURPOSE OF POSITION

The Spa Manager is to provide leadership, support, direction and supervision of staff in the daily operations of Raffles Spa, including, but not limited to, retail & membership. The Spa Manager will manage all the Spa basics and key production processes, total financial management duties, budgeting, forecasting, payroll and scheduling as well as product inventory and ordering.

Primary Responsibilities

Finance

• Responsible for the development of Raffles Spa Yearly Budget.
• Responsible for re-forecasting of the budget as and when is necessary.
• Responsible for the compilation of Raffles Spa monthly statistics.
• Regular review of Therapist schedules, Therapists and Room utilization in order to maximize yield potential of Raffles Spa.
• Setting achievable goals for spa colleagues, to include both treatment and retail goals.
• Preparation of yearly capex.
• Support the Director of Finance and Business Support in the hotel’s overall financial performance.
• Control aspect of operational supplies and labor in Raffles Spa.
• Generate necessary monthly financial report such as Accrual, Commission, Payment Requisition, Sales & Inventory report at the end of the month and submit to the Finance department.

Marketing

• Develop Spa marketing plan and its activities together with the Arcade Sales & Marketing Manager and be responsible for the execution of the plan.
• Responsible for the development of the Yearly Event Calendar.
• Working closely with the Arcade Sales & Marketing Manager and the Director of Marketing Communications.
• Responsible for promoting the spa to maximize profitability. Proactively and decisive when new marketing ideas need to be developed speedily to encourage business.
• Ensure regular market research studies are conducted by the Spa Management Team in order to understand the market trends.
• Work in liaison with other Spa Managers/Directors in the group to develop attractive group promotions.
• Attend sales calls as and when is necessary.
• Development of Marketing Strategies for Raffles Spa.

Staffing

• Perform annual performance review on all Spa colleagues. Encouraging and coaching the development of colleague potential.
• Responsible for overseeing the recruitment, induction, training development, appraisal and discipline of all spa colleagues. Ensure clear understanding of personnel rules is in accordance with the Raffles Hotel Talent & Culture policies.
• Responsible for timely documentation and disciplinary of colleagues in accordance with Progressive discipline procedures outlined in Talent & Culture Policy & Procedure Guide.
• Interview prospective candidates for various positions in the Spa by following strict guidelines and criteria set up by Talent & Culture.
• Development of Talent & Culture Strategy for recruitment and selection of colleagues.
• Career development programs for colleagues.
• Appropriate compensation and benefit packages for colleagues.
• Labor Cost Management.

 Training

• Share knowledge from shows or training, thereby being an avenue for industry information.
• Ensure SOP’s are continuously updated for all Spa colleagues.
• Regular review of treatments and SOPs.
• Responsible for ensuring that Spa colleagues are trained on both LQA and Forbes standards.
• Responsible for maintaining the high standard of Treatment, Service and attention to detail within the Spa.
• Meet with all new heads of departments by providing a tour of Raffles Spa and explain the philosophy and culture of the Spa.

Raffles Spa Operations

• Ensure that Raffles Spa operations is in compliance with brand standards & legal Policies.
• Responsible for the setting down and instigating of all policies and objectives within Raffles Spa.
• Spa Manager to take reservations as and when is necessary
• Assure that mistakes are corrected and discuss procedures that were performed correctly.
• Daily walkthroughs of Raffles Spa, Fitness Centre & kids club  

Engineering

• Ensure all of the Health and Safety Policies and Procedures are in compliance with the Safe and Sound Manual.
• Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence or wear and tear

Departmental Meetings

• Prepare and present monthly meeting for all Spa colleagues.
• During morning briefings ensure any issues are discussed and provide information of special attention guest and groups that may be in house.
• Review log of training completed by Assistant Manager, Supervisor.
• Review monthly training schedules for all Spa colleagues.
• Attend monthly Sales & Marketing and Revenue meeting to discuss and update on Raffles Spa performance and action plan.

Guest Services Experience

• Special guests and VIP’s with special needs.
• Deal with any problems, enquiries and complaints from the Spa clientele.
• Review Trust You survey regularly and share feedbacks with team member.
• Ensure that the Guest Services Experience is in compliance with the LQA & FORBES guidelines.

Inventory

• Review stock checks at the end of month for financial reports.
• Ensure that purchasing is aligned with budget.
• Discuss Product line selection with Purchasing Manager.
• Replacement of items due to wear and tear.

Planning and Preparation

• Responsible for setting Spa’s annual goals by January each year. Responsible for communicating this plan with Raffles Spa team.
• Prepare and present financial reports to the Director of Finance and Business Support to show the development and achievements of the Spa business.
• Work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management.

Candidate Profile

Knowledge and Experience

• At least 2 years management experience
• Oral fluency and written excellence in English.
• Experience in Budget development and management and Spa marketing plan development
• Experience in managing a Spa, Fitness and Wellness Centre and Kids club.
• Basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office Administration, Power Point and Internet applications.
• Excellent interpersonal and communication skills, able to network with contacts relevant to the Spa. Competencies
• Spa Treatment Knowledge.
• Knowledge of specific spa industry applications is desirable, such as Spa Soft, Book4Time and etc.