Spa Director

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

As Spa Director at The Fairmont Chateau Lake Louise, you will be responsible for the establishment and execution of clear short-term and long-term goals to ensure the spa enhances the resort feel and Service Promise. These goals must ensure Employee Satisfaction, Guest Satisfaction, Financial Success, Health and Safety and Environmental Stewardship. The Spa Director is responsible for the daily leadership of the spa operations ensuring all productivity and expense controls are followed as well as ensuring all revenue opportunities are capitalized upon.

Summary of Responsibilities:

• Direct overall operation of facility including short and long range strategic planning.
• Establish and ensure execution of all departmental goals.
• Manage, train, and motivate all personnel reporting to this position.
• Serve as a link between Hotel and the Spa industry.
• Meet with group meeting planners to show spa facility and programs as required.
• Promote and sell customized spa programs to conference groups as required.
• Tour prospective spa clients.
• Market the spa to attract business and PR through local vendor relationships, periodicals, women’s groups etc.
• Role-model professional delivery of all information on the telephone and in person to potential spa guests.
• Promote all hotel and spa packages and promotions.
• Identify new business and marketing opportunities and assist in the implementation of 12-month marketing plan.
• Work efficiently with Hotel Public Relations in all aspects of spa / hotel and assist in the implementation of 12-month public relations program ie. calendar of events, media releases, etc.
• Work with advertising and promotion as required.
• Work with Hotel & Regional Sales and Marketing as required.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, and promotions, including sales techniques.
• Administrate and implement staff training in all aspects of the Spa’s operations ie. Guest relations, Spa services, Retail sales
• Ensure effective communication among all departments within the hotel.
• Establish professional business relationship with all vendors and develop par product inventories.
• Ensure adherence of standard operating procedures for each department.
• Establish ongoing administrative controls.
• Assist in the recruitment, development and training of all department heads and support staff.
• Adhere to Standard Operating Procedures Manual.
• Ensure effective weekly/monthly departmental communication meetings.
• Ensure availability for colleague and manager inquiries.
• Ensure visual presence within department for all spa staff.
• Ensure colleagues have a complete understanding and adhere to the Hotel's policy relating to health, safety and wellness.
• Have complete understanding of and adhere to all company policies and rules including those relating to Fire, Hygiene and Safety
• Assist in the development and adherence of all departmental Emergency Procedures.
• Ensure all Spa colleagues are well versed in emergency procedures.
• Actively lead fiscal budgeting and analysis, including the development of annual budgets for the departments within the facility.
• Monitor payroll hours.
• Monitor scheduling of all services and special programming.
• Submit month-end profit and loss statement and variance reports
• Measure spa actual performance to budget.
• Administer operations and capital improvement budget preparation
• Review purchase requisitions and expenditures to ensure they are in keeping within a zero based operating expense budget.
• Review of remuneration of all salaried employees and independent contractors.
• Ensure Spa department maintains a positive relationship with all departments in the Hotel.
• Attend / chair weekly individual and group manager meetings
• Lead development of facility's Manpower plans.
• Lead development and follow-up of spa managers’ goals.
• Establish short-term and long-term goals for each supervisor and review status of each goal on a monthly basis.
• Attend spa outlet meetings ie. Body Tech, Aesthetics
• Responsible for supervising all aspects of employees ie. hiring, recognition, progressive corrective action, etc.
• Ensure appropriate job task training programs are in place for all Spa colleagues.
• Ensure all Spa colleagues adhere to all hotel standards as stated in the employee handbook.
• Ensure performance appraisals are conducted in a timely manner.
• Ensure the facility is in peak operating condition at all times.
• Ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority.

• Minimum of 3 years experience in management position in a Resort Spa or related field.
• Bachelor’s Degree in Business Administration desired, but not required.
• Experience in the hospitality industry an asset.
• Human Resources experience an asset.
• Desire to provide phenomenal guest experiences.

Visa Requirements: Applicants must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS