Senior Golf Operations Asisstant

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To support the leadership of the Golf Operations team by ensuring the seamless preparation, presentation, and operation of all golf‑related areas at Fairmont Cheshire The Mere. The Senior Golf Operations Assistant plays a key role in elevating the guest journey, maintaining exceptional service standards, and supporting the operational and commercial success of the golf offering. Through strong product knowledge, confident guest engagement, and a proactive leadership presence, this role enhances the luxury golf experience for members, guests, and visitors.

• Participate in the preparation, set‑up, and maintenance of the golf course and all associated areas in line with Fairmont brand standards
• Oversee the daily readiness of the golf shop, ensuring immaculate presentation, accurate merchandising, and operational efficiency
• Support the Golf Operations Manager and Duty Manager by maintaining full awareness of daily and weekly business levels, events, and operational priorities
• Lead by example in delivering an exceptional guest journey across all golf touchpoints, ensuring a warm, polished, and professional service style
• Ensure accurate use of the tee‑sheet system, maximising sales opportunities, guest flow, and product awareness
• Encourage and promote on‑course and clubhouse F&B offerings, driving revenue and enhancing the guest experience
• Demonstrate full knowledge of membership categories, pricing structures, policies, and member benefits, providing confident and accurate guidance
• Support membership retention and acquisition, engaging with prospective members and nurturing existing relationships
• Maintain high standards of cleanliness, organisation, and presentation across the golf shop, retail displays, and operational areas
• Ensure all cash handling procedures are followed accurately, securely, and in line with company policy
• Provide guidance and informal leadership to Golf Operations Assistants, supporting training, task allocation, and daily workflow
• Assist with the coordination of golf events, tournaments, and group bookings, ensuring smooth execution and guest satisfaction
• Monitor stock levels, support retail ordering, and maintain accurate inventory records
• Respond promptly to guest enquiries and concerns, delivering confident service recovery where required
• Uphold Fairmont grooming, conduct, and service standards at all times
• Demonstrate flexibility and multi‑skilling, supporting additional tasks as required to meet guest and operational needs

• Minimum 2 years’ experience in golf operations, golf retail, or luxury guest‑facing hospitality
• Previous experience mentoring or supporting junior team members strongly preferred
• Strong understanding of golf etiquette, course flow, and the luxury golf guest journey
• Experience using tee‑sheet or booking systems with high accuracy and operational awareness
• Exceptional guest service skills, with confidence engaging high‑expectation members and guests
• Proactive sales mindset, with the ability to promote memberships, retail products, and F&B offerings
• Impeccable personal presentation, reflecting Fairmont’s 5‑star brand standards
• Strong organisational skills, with the ability to prioritise tasks in a dynamic environment
• Cash handling experience with accuracy and integrity
• A passion for golf and luxury hospitality, with a commitment to delivering exceptional experiences

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people