Pool Attendant

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To support the delivery of an exceptional, luxury spa and wellness experience by maintaining immaculate facilities, anticipating guest needs and ensuring every area of the spa reflects the high standards of Fairmont. The Spa Attendant plays a vital role in creating a calm, welcoming and beautifully presented environment that enhances each guest’s wellbeing journey. 

• To deliver consistently high levels of personalised service, enhancing the experience of every guest
• To follow Fairmont Spa standards of operation to ensure flawless consistency across all guest interactions
• To welcome guests with warmth, professionalism, and genuine hospitality, maintaining appropriate boundaries to uphold luxury service etiquette
• To maintain a constant and attentive poolside presence with radio communication at all times, ensuring smooth coordination throughout the day
• To ensure the poolside area remains immaculate, well‑organised, and fully compliant with all Health & Safety head‑count and monitoring procedures
• To uphold exceptional cleanliness and support preventative maintenance across all poolside and wet‑area facilities
• To maintain the Health Club & Spa to the highest standards of hygiene, presentation, and brand excellence in line with Fairmont policies
• To report maintenance issues promptly and accurately through the correct channels
• To complete all daily, weekly, and monthly checklists in accordance with Standard Operating Procedures

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• Previous experience in a luxury spa, leisure club, wellness facility, or guest‑facing hospitality role (6–12 months preferred)
• Strong understanding of poolside safety, guest wellbeing, and premium service expectations
• Warm, polished communication skills with the ability to engage confidently with guests
• Ability to follow health, safety, and hygiene procedures, including COSHH and manual‑handling guidelines
• Confidence using radios and basic operational systems
• High attention to detail with a commitment to maintaining pristine presentation standards
• Ability to remain calm, composed, and guest‑focused during busy periods
• Flexibility to work early mornings, evenings, weekends, and peak seasonal periods in line with luxury spa operations

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people