Senior Assistant Operations Manager

Embark on a journey of Luxury and excellence with Sydney's iconic first International 5-star hotel. Sofitel Sydney Wenworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel Luxury.

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassador to help craft a unique experience where luxury reaches new heights. Apply now and be part of the "Rebirth of a Sydney Icon" with us!

As our Senior Assistant Banquet Operations Manager, you will proudly assist in managing the day-to-day operations of our department leading the team in service delivery. Reporting to & being mentored by our supportive Conference and Events Operations Manager, your key responsibilities will include: 

• This includes guest liaison, supervision of employee’s preparation and accounts and managing equipment needs.
• Supports revenue initiatives and maintain cost controls whilst providing total customer satisfaction with all customer contact. This role is “hands on”, working as part of a team to provide efficient food and beverage services
•  Supervise function room set-ups and servicing to ensure client needs are being met according to specifications of function event orders
• Ensure adequate equipment based on requirements highlighted on event orders • Follow up on queries/concerns received from clients relating to servicing of functions
• Provide food and drinks service to customers, maximising every opportunity to increase sales per person • Supervise and support employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact
•  Roster staff to meet function needs whilst managing labour costs

Your keys to success include your proven leadership qualities and in-depth knowledge of banquets and events operations - ideally within a similar environment. Your ability to thrive in a fast-paced professional environment and your passion for outstanding customer service will set you apart from the crowd. You will also bring with you excellent communication skills, aptitude for training, exceptional problem solving skills and flexibility to work a rotating roster. 

You will demonstrate the ability to excel within a luxury brand as we work together to grow your skillset and advance your career.

This is our final Food & Beverage leadership role - we are just missing one key ingredient… You! If this sounds like the right opportunity for you, we invite you to apply and find out about where a career with Sofitel Sydney Wentworth could take you next.  

In addition to joining a fun, collaborative and fast-paced environment, we offer industry leading rewards such as; 

• Collaborative and supportive environment. 
• Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
• Progressive leave policies including 10 weeks parental leave.
• Complimentary dry cleaning & discounted city parking.
• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during recruitment process, you are welcome to let us know.
• Most importantly - learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow!

If this sounds like right opportunity for you, we invite you to apply and we will be in touch to explore where a career with Sofitel Sydney Wentworth could take you.

Please note that full working rights in Australia are required for this role.