Senior Assistant Housekeeper Full-time

Recognized as the #2 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues 
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly par rate of $25.97 to $29.68

What you will be doing:

• Acts as the key contact for the Housekeeping Colleagues, ensuring information is communicated, procedures are in place, standards are met and challenges are resolved
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handles general inquiries by Room Attendants regarding guest requests and may provide information concerning daily operation of overall housekeeping department.
• Responsible for daily room assignments and houseperson assignments, ensuring efficiency and effectiveness of the housekeeping operation
• Handle guest concerns and react quickly, logging and notifying the proper areas
• Actively participates and assists Housekeeping Managers in daily briefing
• Assists with inspecting VIP rooms
• Ensure Room Attendants are informed daily about priorities in their section
• Report necessary maintenance items with work orders and service requests
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Ensures Fairmont standards are met and exceeded
• Other duties as assigned

Your experience and skills include:

• Strong written and verbal communication skills.
• Post-secondary education preferred, or equivalent
• Strong leadership and decision making skills.
• Computer literacy is required (including excellent typing skills proficiency in MS Word, Outlook and Excel).
• Previous supervisory experience in a similar environment will be an asset, with a proven ability to train, mentor, and deliver professional, friendly and engaging service.
• Proven ability to help implement change, successfully lead and motivate colleagues
• Strong organizational, supervisory and communication skills
• Must be proactive with a meticulous eye for detail
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
• Impeccable grooming and presentation
• Experience with hotel Property Management System desirable
• Demonstrates initiative, self-motivation, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure

Physical Aspects of Position (include but are not limited to): 

• The position of Senior Assistant Housekeeper is physically demanding.  The successful applicant must be physically capable of performing repetitive work, as well as lifting, bending, kneeling and carrying heavy loads.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS