Housekeeping Attendant

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Scope of Position:

Reporting to Executive Housekeeping, the Housekeeping Attendant is responsible for performing a combination of tasks which maintains the hotel’s cleanliness in a clean and orderly manner.  The Housekeeping Attendant is thereby contributing to a pleasant and positive Guest experience that will meet established standards of the Hotel.

Specific duties, responsibilities & Key performance areas

• Must know, understand, and demonstrate all Accor satisfaction standards
• Clean all mirrors and glasses; inside of windows; all vents in assigned areas stock all paper supplies in restrooms and storage closets; wipe, clean all marble and tables, dust all surfaces; keep all brass shiny, any cleaning that improves and maintains the Brand Standard of the hotel and property.
• Follow the signing in and out procedures for keys
• Vacuum carpets were needed, including rugs on service landing when needed or applicable
• Report all maintenance needs to the maintenance department
• Dust all upholstered furniture
• Wipe down all base boards when needed
• Perform all tasks using proper safety precautions
• Offers assistance to Guests and colleagues in a courteous manner
• Perform routine work or the same task daily
• Report Lost & Found items to the security office
• Maintain helpful, cooperative relations with fellow colleagues
• Maintain all public restrooms, insuring proper cleanliness and supplies
• Clean all public area, meeting rooms’ walls and doors
• Check and replenish all soap/lotion dispensers in public toilets
• To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room
• To stock up all pantries with clean linen according to par-stock
• To assist the linen room as required with daily tasks
• To clean all walls lights/ceiling lights as required
• To assist with the removal of guestroom curtains for cleaning
• To conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc)
• To report anything which could be classed as a Health and Safety hazard
• Responsible for pick-up at the start of shift all linen necessary for turndown work (Bedside mats, Terry, etc.)
• Overall tidying of occupied guestrooms to include, but not limited to: dusting, arranging guest belongings neatly, turndown beds, remove soiled linen, retrieve clean linen from linen closets, vacuuming if required, bathroom cleaning if required, replenish rooms with supplies, etc, as per Accor’s standards.
• Responsible for signing in and out master keys daily
• Maintain proper usage of cleaning supplies and equipment
• Update and mark all turned down rooms on their assignment paper
• Take accurate room status reports at the end of the shift
• Keep linen closets, supply closet and landing organized and clean
• Empty vacuum cleaner each time it is nearly full
• Reports any problems or questions to Supervisor assigned to your floor
• Offer assistance to guest and colleagues in a courteous manner
• To use “Cleaning in Progress” sign and keep the doors closed at all times, when making up rooms
• To call In Room Dining/Room Service for removal of trays/trolleys
• To be responsible for reporting any rooms which do not require service, Privacy Please, not slept in on assigned floor or Vacant Rooms
• To report to the executive Housekeeper any mattress protector, blankets, bedspreads, valances in need of change
• To report any equipment malfunctioning which may be a Health & Safety hazard
• Maintain excellent grooming and uniform standards
• Read, Understand and follow all department policies
• Attend pre-shift briefing on each shift
• Ability to turndown set number of room per shift
• Other duties as assigned by management

• Previous experience in a similar environment will be an asset
• Must possess outstanding guest service skills, including professional verbal communication skills
• Proven ability to work well under pressure in a fast-paced, team-based environment