Sales Manager - Rixos Phu Quoc, Vietnam

As the only all-inclusive resort on the island, Rixos Phu Quoc will offer its guests an unforgettable experience thanks to its exceptional design and engaging programming, all within the stunning backdrop of breathtaking landscapes, sandy beaches and clear blue water. This resort sets a new standard influenced by local culture and Turkish traditions, establishing itself as the ultimate luxury leisure escape.

Nestled on the golden sand beaches and emerald water of Hon Thom (Pineapple Island) – one of the most stunning islands of Vietnam’s “Pearl Island”, Rixos Phu Quoc will invite guests to discover a world of possibilities with over 1300 guest rooms in five categories, including 207 suites, all offering unparalleled ocean views and direct access to the pristine coastline. There’s plenty to discover across the sprawling resort, and guests are encouraged to explore the scenic botanical gardens on sand bikes or walk the dragon’s gateway coastal paths. Creating an exceptional escape, guests will enjoy an array of exclusive facilities that cater to all, with a family-friendly beach area featuring multiple playgrounds and a Rixy Kids Clubs to keep the young ones entertained, dedicated water sports and fitness facilities for the adrenaline seekers, and a multi-functional amphitheatre to set to host a jam-packed schedule of live entertainment. Adding to the variety of activities on offer, the resort also features multiple pools, outdoor game spaces for chess, bowling and tennis, and an expansive wellness spa.

Located on the scenic Hon Thom Island in Southern Phu Quoc, Rixos Phu Quoc is just a 45-minute flight from Vietnam’s largest city, Ho Chi Minh City. Boasting unparalleled sea views and lush mountain backdrops, this secluded paradise is accessible from the mainland through the World Guinness record’s 3-wire longest cable car with a quick 15-minute commute from the mainland or a short boat ride.

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The Sales Manager at Rixos Phu Quoc, Vietnam, is a critical role responsible for driving revenue growth and maintaining the hotel's market position. This position demands a strategic approach to sales, a keen understanding of the hospitality industry, and exceptional leadership skills.

1. Implement and oversee strategic initiatives to engage customers and tour operators through the most effective communication channels, both domestically and internationally, to maximize hotel sales at optimal price points.
2. Conduct regular, formal consultations with general management regarding pricing strategies. Analyse competitor pricing, propose adjustments, and upon approval, disseminate new pricing structures through appropriate channels.
3. Spearhead efforts to secure congress and meeting sales, with a particular focus on increasing occupancy during traditionally low-demand periods.
4. Orchestrate the hotel's comprehensive sales strategy and cultivate relationships with key stakeholders, including official and private organisations, media outlets, and community leaders.
5. Identify and cultivate new potential clientele, establishing clear, measurable targets and objectives to capitalize on these opportunities.
6. Utilize direct sales channels to engage high-value customers and decision-makers.
7. Conduct thorough competitive analysis, identifying strengths and weaknesses relative to competitor hotels. This includes in-depth research into their business potential, pricing policies, and customer acquisition strategies. Present findings and strategic recommendations to senior management.
8. Perform rigorous weekly, monthly, quarterly, semi-annual, and annual reviews of sales activities. Conduct comparative analyses of historical and current sales data to inform accurate forecasting.
9. Formulate and implement comprehensive strategies for the upcoming fiscal year, ensuring all operations align with these strategic directives.
10. Oversee the preparation and negotiation of future contracts, developing robust strategies to support these agreements.
11. Maintain strict oversight of contract implementation and adherence.
12. Conduct regular audits to ensure services delivered within the facility align precisely with catalogue descriptions.
13. Develop and execute a comprehensive facility promotion strategy, including the creation of a strategic trade fair programme.
14. Represent the hotel at relevant trade fairs and workshops, focusing on high-impact promotional activities.
15. Provide close supervision of meeting group operations within the facility through dedicated sales representatives.
16. Collaborate closely with the Accounting Department to ensure efficient collection of agency receivables.
17. Deliver comprehensive monthly reports to senior management detailing the department's activities and performance metrics.
18. Demonstrate unwavering commitment to environmental sustainability by:

a. Anticipating and mitigating potential environmental impacts of all activities and equipment acquisitions.

b. Actively participating in initiatives to protect biodiversity.

c. Promoting environmental awareness through targeted training programmes.

d. Implementing stringent measures to minimize resource consumption.

1. Implement and enforce energy-saving protocols throughout the facility, including conducting necessary departmental training and ensuring compliance with energy conservation directives.
2. Execute responsibilities related to proper waste management, reduction of environmental pollution, and mitigation of harmful environmental impacts.
3. Ensure strict adherence to all quality management systems implemented within the facility.
4. Undertake additional duties as assigned by management, recognizing that flexibility and adaptability are crucial in this dynamic role.

• Education: Bachelor degree in Business Administration, Marketing, Hospitality Management or related field. Master's degree preferred.
• Experience: At least 6 years of experience in the related field, with a minimum of 3 years in a managerial role within the hospitality industry.
• Foreign Language: Fluent English and conversational Vietnamese. Additional Asian languages are advantageous.
• Computer Literacy: Proficient in MS Office applications and hotel management software. Experience with customer relationship management (CRM) systems is preferred.
• Skills: Good command in more than one area in the related field. Knowledge of competitors, the market and macroeconomic concepts. Sufficient level of experience related to the region worked in. Expected to foresee guest needs and expectations and carry out activities in this direction. Expert level knowledge of all related products and services.
• Leadership: Demonstrated ability to lead and motivate a sales team, with excellent interpersonal and communication skills.
• Strategic Thinking: Proven track record of developing and implementing successful sales strategies in the hospitality sector.
• Negotiation: Strong negotiation and contract management skills, with the ability to close high-value deals.
• Analytical Skills: Proficiency in analysing market trends, sales data, and financial reports to inform decision-making.
• Networking: Excellent networking abilities and established relationships within the tourism and hospitality industry.
• Adaptability: Flexibility to work in a dynamic environment and ability to manage multiple projects simultaneously.
• Cultural Awareness: Strong understanding of Vietnamese culture and business practices, as well as international cultural sensitivities.