Sales Manager

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Position Overview

• The Sales Manager is primarily responsible for developing new business opportunities whilst assisting in the management of the Hotels Corporate / Leisure / MICE accounts.
• The Sales Manager will also assume responsibility for the overall management of the administration function within the Sales department.
• All duties that are carried out should be conducted to the highest standard and in accordance with the hotel standards; company policies & procedures; objectives and legal requirements.

Main Responsibilities 

Guest Centric

• To present a professional, friendly and efficient impression of the Hotel at all times.
• To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
• To establish a good working relationship with your guest, visitors and colleagues creating a team that works well together and with other departments.
• Contributes to guest satisfaction at all times by providing high quality personalized services throughout their stay.
• To assist as required/requested with the solving of any guest feedback and to be able to handle them in the most efficient manner.
• Have knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promote them.

Operations

• To maximize accommodation room sales and incremental revenue for supplementary departments such as food & beverage and MICE.
• To achieve key performance relating to appointments, client interaction & account development.
• Achieve new business targets and manage an agreed portfolio of accounts in order to retain and develop the business.
• Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
• Produce accurate, rapid cost calculations and respond to clients with quotations.
• Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarization trips and any other related client interaction.
• Update and maintain all market segment sales contact lists and account information in ANAIS or other systems as directed.
• Co-ordinate and execute all direct mailings as instructed by the Director of Sales & Marketing and Senior Sales Manager.
• Conduct Market research/telesales campaigns as required.
• Compile sales packs and ensure that an adequate supply of relevant stationary, brochures, giveaways are in stock.
• To research and identify new business opportunities through leads referred by reservations/ conference teams and business listings publications.
• Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans. Each account is to have a complete and up to date Account Development Plan.
• Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
• Maintain awareness of the hotels key competitors’ financial performance, of their client interaction, their key account base and corresponding rates and any property developments.
• To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel.
• To attend Sales meetings - weekly & monthly.
• Carry out Sales Trips to all business areas as specified both domestically and internationally as required.
• Carry out any other reasonable tasks as required by the Director of Sales & Marketing or Senior Sales Manager.

General/ Administration

• To attend fire refresher training programs periodically and to ensure that the hotel’s and department’s fire procedure is understood.
• To respond to any changes in the department as dedicated by the needs of the industry, company or hotel.
• Any suspicious activity or anything unusual must be reported immediately to the Supervisor/Duty Manager.
• To be flexible, extend and carry out job duties including redeployment to alternative departments/areas if required.
• To be flexible with the rota, be available to cover shifts over the weekend or during the night.
• Responsible for reporting immediately to the Director of Sales & Marketing, Senior Sales Manager or any other appropriate Department Head, anything which considered being a health and safety hazard.

Talent & Culture Responsibilities

• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards.  Use Department Procedure Manuals as a base for all service procedures training.
• To be able to promote the hotel brand philosophy through his or her exemplary behaviors and excellent communication skills.
• Polite and professional attitude to internal and external guests as well as colleagues and superiors.
• To take pride in doing the job well, and to be a keen and motivated member of the Sales & Marketing team.

Other

• Participate in monthly performance review in one-to-one meetings with the Director of Sales & Marketing or General Manager.
• Internal cross training to be conducted in all other hotel departments for different positions to gain a general knowledge of the hotel operation as a whole unit.
• To actively contribute to the qualitative and quantitative targets of the department.

Education:

Bachelor’s degree in Sales and Marketing, Hospitality or a related field. 

● Experience: Minimum of 5 years of proven sales experience

● Skills:

● Excellent communication, negotiation, and interpersonal skills.

● Proven track record of meeting or exceeding sales targets.

● Strong analytical skills and ability to understand market trends and dynamics.

● Proficiency in  Microsoft Office Suite (Word, Excel, PowerPoint).

● Ability to travel frequently to meet clients and attend industry events.

Key Competencies:

● Sales Acumen: Ability to generate leads, negotiate contracts, and close high value sales deals.

● Client Relationship Management: Build and maintain lasting relationships with key clients in the industry.

● Goal-Oriented: Focused on achieving sales targets, growing market share, and maximizing profitability.

● Market Awareness: Keen understanding of market trends, competition, and potential growth areas within the pipe industry