Sales Manager - Corporate / MICE

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Sales Manager 

Through your passion and motivation, you sell a memorable experience to guests who stay on your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.

What’s in it for you:

• Under the general guidance and supervision of the Director of Sales, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.
• To drive, manage and maintain robust positive relations with all key accounts and business partners of the hotel.
• To work as a team member to create the most professional sales team. To meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the hotel’s revenues and profits in across all revenue streams specifically rooms, small meeting conference and food & beverage departments.
• To develop network of contacts to encourage and secure hotel trial of key decision makers.
• Generates and maintains customers of segment through various sales activities (face to face sales calls, telephone calls, entertainment)
• Maintains a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
• Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts’ management for a comprehensive client servicing, achieving targets and maximum productivity
• Provide service that is sincere, warm and enthusiastic, ensuring guests’/residents’ & colleague’s satisfaction at all times.
• Take time to familiarise yourself with all guests, residents and colleague’s, and be committed to service excellence.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and heartists.
• Maintains professional business confidentiality.
• To adhere to Company and Hotel rules and regulations at all times.
• Good knowledge of S&C, Microsoft Office and Microsoft outlook. Uses technology available for reports, communication and client correspondences. 
• Flexible to adapt to sudden increase in working hours as per business needs

• Planning & Organizing:

• To develop in conjunction with the Director of Sales structures, timely, achievable personal business plan.
• To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
• To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Hotel Policies and Procedures.
• To have a good understanding of contribution margins for each product results and work with respective heads of departments to maximize Operating results.
• To achieve targets in terms of number of new active Accounts, Room Nights, Banquet Covers and Revenue as set by the Director of Sales.
• To submit weekly entertainment schedule to the Director of Sales for approval.
• As directed, plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOS and where applicable in coordination with International Sales Offices.
• Arranges site inspections of hotel and lunches and dinners.
• Attends major functions and promotional events (i.e. exhibitions) and promotes sales (rooms, catering and other facilities and services) for the hotel.
• Where applicable, closely coordinate and communicate with International sales office with regards to accounts/markets that are serviced by International Sales

• Ensures that selling strategies are adhered to during negotiations and up selling opportunities whenever possible.

  Operations:

• Establishes and maintains histories on every account with his/her market segments.
• Attend the daily Departmental Sales briefing and debriefing.
• Attend weekly review, with all feedback and planned calls and entertainment of the following week.
• Submit weekly sales activity report to the Director of Sales
• Develops Prospects Accounts, and implement a Sales Action Plan for each account.
• Attends at the start of functions related to accounts handled.
• Seeks intelligence information from accounts and competition.
• Interacts and liaise closely with Front Office, Reservations, Food & Beverage, and Banquet & Conference Departments.
• Assist with Sales Blitz, coordinated by the Director of Sales.
• Performs related duties and special projects as assigned.
• Attend the start of the functions related to his/her accounts handled.
• Implements and executes all sales objectives and action plans to reach and exceed targets setl.
• Within established parameters, quotes and negotiate  contracts and groups business and where need be involved Director of Sales to close contract.
• Where applicable, closely coordinate and communicate with the international sales office with regards to RFP accounts/markets that are serviced by Outbound Sales
• Ensures that the response to any business request is actioned within 24 hours maximum.
• Provides feedback to the Director of Sales on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
• Solicits and serves transient and group business and meetings
• Formulates offer letters and yearly contracts and any other required business correspondence
• Arranges site inspections of hotel.
• Handles incoming calls and ensures messages are taken an details are forwarded to the person concerned
• Attends departmental and communication meeting as requested by Department Head
• Attends major events in hotel and city as requested by Department Head
• Closely monitors accounts revenue and business production of own portfolio and that of any assigned Sales Executives.
• Maximizes up selling opportunities whenever possible.
• Establishes and maintains files of major accounts and assists Assistant DOS in maintaining the accounts management system.
• Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
• Disseminates sales related information to other departments as appropriate.
• Maintains close communication with the Events Management Team in the negotiation process of their accounts.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
• Reviews direct competition and conducts regular research.
• Closely monitors accounts revenue and business production for the accounts.
• Keeps updated with client relationships and overall business goals.
• Updates the Director of Sales on the negotiation event / progress of each group.
• Maintain an up to date account and contact database and details in property management system.
• Ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies.
• Ensure that Accor Sales Policies and are adhered to at all times. 
• Attends departmental and communication meeting as requested by Department Head.

• Administration:

• Disseminates sales related information to other departments as appropriate.
• Updates the Director of Sales on the negotiation event / progress of each group.
• Ensures that the response to any business request is actioned within 24 hours
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
• Maintain an up to date account and contact database and details in property management system.

Your experience and skills include:

• Relevant sales experience is an asset for 2 to 3 years in a 5-star hotel.
• Degree in Hospitality
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem problem-solving

Swissotel Al Murooj Dubai, a Resort-style hotel cleverly combining hotel and apartment-style accommodations at the heart of Dubai’s city center.