Sales Coordinator

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Sales Coordinator. Inspire and create the grandest experience for our guest, clients and colleagues every day. Reporting to the Senior Sales Manager.

Key Responsibilities

• Manage effective relationships within the Sales & Events team, as well as with other high tough departments throughout the hotel
• Coordinate and support all aspects of sales & event activities including taking initial inquiries, run rates and processing welcome amenities
• Maintain an accurate count of all Sales collateral, order supplies for department & maintain printer
• Set up Passkey Booking link requests
• Send SecurePay links when needed/ensuring pass on to Accounting
• Send out Block Cut-off Reports every Friday to Sales & Events team
• Assist Director of Sales & Marketing with Payroll in Dayforce, ensure Sales & Events calendar updated
• Coordinate ALL Meeting Planner points; complete form to credit/maintenance of records
• Administer DART referral leads
• Prepare proposals, contracts, event materials, and collateral, while assisting in managing leads and inquiries to ensure accurate and timely communication with clients and partners. Liaise with clients in absence of Sales Manager
• Assist in planning and coordinating conferences, conventions, and meetings, including reviewing client needs, budgets, and event requirements.
• Support the sales & events team by conducting research, managing leads, and preparing groundwork that enabled them to secure new business opportunities.
• Assist with financial processes by reviewing contracts, tracking billing, processing invoices, and maintaining accurate event records.
• Provide support for event managers to organize and detail programs including accommodations, audio-visual, signage, and other administrative procedures and progress of events
• Process/turn-over confirmed group sales contracts and distribute through proper channels internally
• Other duties as assigned

What will you bring to this role?

• A university degree or college diploma in business, tourism or hospitality administration is an asset
• Knowledge of Opera Cloud and Cvent preferred
• Excellent knowledge of MS Word, Excel, PowerPoint, Windows
• Excellent communication skills and command of English language
• Highly detail-oriented with excellent organizational skills
• Articulate, self-motivated, energetic and positive team-player
• Confident, well-groomed, pleasant telephone and personal disposition
• Desire to learn and advance within the Sales team/division
• Enjoys challenges, works well under time pressure, thinks ahead and is extremely committed to the job
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts. 

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.