Sales Coordinator Americas (F/M/X)

ABOUT ORIENT EXPRESS

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com

ABOUT ORIENT EXPRESS SAILING YACHT  

140 years after the launch of its first luxury trains, the Orient Express legend continues with the launch of the world's largest sailing ships, the Orient Express Corinthian. A revolution in maritime history, and a fabulous project that pushes back the limits of what is possible. The result of a unique French partnership between Accor, the world leader in hospitality, and Chantiers de l'Atlantique, the world's leading cruise ship builder. This extraordinary sailing ship of the future, with its spectacular interiors, will set sail in 2026. 

The Sales Coordinator is responsible for qualifying and closing  sales businesses together with Director of Sales across Americas market. This role also serves as the day-to-day contact for the client post-sale and will oversee the coordination of full ship charters and large corporate program in order to delivery successful onboard yacht programs and events.

CORE RESPONSIBILITIES

• Conducts follow ups to qualified leads.
• Assists with sales presentations along with Directors of Sales.
• Creates proposals, accurately reviews all sales quote & contracts.
• Act as the main point of contact for all finalized and contracted sales deals– transitioning from the sales team to operations management.
• Attends department training, industry networking events and client meetings.
• Assist in identifying and surpassing monthly, quarterly and annual department goals.
• Collects & inputs all trip details for Charter, Meeting and Incentive groups/charters and continually monitor and update as changes are made.
• Plans and coordinates customized events, special onboard programming and entertainment, unique food & beverage requests, production requirements, excursions, and custom itineraries, and other items that may be consistent with the parameters of the client’s charter agreement.
• Creates & distributes all yacht memos and operational plans to Client and Yacht with all necessary information.
• Travel with client to conduct operations meetings, host site inspections and act as corporate liaison onboard
• Ensure payments are received by agreed payment date and prior to sailing (according to terms of contract). 
• Develop Marketing plans & efforts with the Marketing department and coordinate updates to all necessary assets or fleet amenity changes.
• Work with itinerary planning & destination experiences department to distribute luggage and documents for Charter/Group.
• Collaborate with Operations Department on requests to accommodate group or charterer needs.
• Develop Event Management System requirements, in collaboration with IT a Hotel Operations areas
• Maintain Sales records and preferences in the Events System.
• Communicate and escalate service issues appropriately, including timely follow up.
• Oversee program wrap-up process including internal documentation, client feedback and financial reconciliations.

• Bachelor’s degree or equivalent combination of education & experience
• At least 3 years of Sales Operations/Coordination. Previous experience with cruise program planning; understanding of the inner workings of cruise lines and onboard ships. Shipboard operational experiences is preferred.
• Strong customer service/people skills, including diplomacy and ability to establish winning relationships with employees, colleagues, clients and supplier/vendors.
• Ability to use creative problem-solving skills; overcoming obstacles and challenges throughout program planning stages and implementation.
• Must be adept at multi-tasking and meeting deadlines in a fast-paced environment.
• Ability to effectively interact with all levels of the company.
• Strong attention to detail and organizational skills.
• Ability to handle and maintain the confidentiality of sensitive information.
• Process oriented – able to develop and refine workflow processes for maximum efficiency
• Fluent in English.

 A real work life balance 

• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.  

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street. 

Attractive Finance benefits 

• Sustainable Mobility Package for the use of "green" transportation, or 50% coverage of Pass Navigo (public transportation pass).  

Learning & development 

• Talent Management at the earth our strategy. 

• We want you to feel free to dare and free to grow, by opening new doors to continuous learning and skills development. Challenge yourself and switch between jobs, brands, and career paths 

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.