Sales Admin/ Sales Coordinator

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

 Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings. 
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Job Purpose

This position is responsible to support the Sales & Distribution Department in planning and executing all sales and marketing activities in line with the annual hotel strategy and business plan with the main target to achieve/exceed the target. 

Primary Responsibilities

Departmental Support

• Maintain the updated knowledge of the following (to include but not limited to):
  • All hotel services and facilities, hours of operation
  • Hotel function space, entertainment options, menus and floral decoration options
  • Hotel safety guidelines and evacuation plan
  • Scheduled daily guests activities
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone inquiries according to the procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with post-events reports and review group billings
• Input all group bookings and update booking activities in the system
• Input and update the sales and distribution system used
• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
• Maintain gifts inventory and coordinate the sending of gifts to clients
• Arrange and conduct site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously

• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue and profit
• Incharge for the departmental administration tasks

Communicate with partners or vendors for the hotel and guests requirements

• Possess skills of leadership, developing, strategic thinking, problem solver. 
• Excellent communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and always professionally groomed.