SAFETY & SECURITY OFFICER

• Sofitel Mumbai BKC offers 302 guestrooms and suites, along with meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing Business hub of Mumbai.
• You would be reporting to the Head of Security
• To work and learn in a luxury brand of ACCOR
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

• Oversee shift security operations, ensuring safety of guests, employees, and hotel property.
• Handle and document incidents, including guest complaints, security breaches, and emergencies.
• Conduct VIP escorts and respond promptly to security incidents and medical emergencies.
• Investigate and report theft, property damage, and security breaches, preparing detailed incident reports.
• Coordinate with local authorities and emergency services as required.
• Conduct Hazard Identification and Risk Assessment (HIRA) and implement preventive measures.
• Ensure compliance with fire safety regulations, health & safety laws, and hotel security protocols.
• Lead Emergency Response Team (ERT) training and organise fire drills and evacuation procedures.
• Assist in HSE (Health, Safety & Environment) audits and other compliance checks.
• Conduct Safety Committee Meetings with EXCOM and department heads, preparing minutes and ensuring follow-up actions.
• Maintain detailed records of security incidents and assist in special events or high-profile guest security arrangements.
• Remain informed of local laws and regulations related to hotel security, guest rights, and employee rights.
• Assist law enforcement officers in guest complaints, security breaches, or fraud investigations.
• Other tasks or projects as assigned by the Head of Security and Hotel Management.

As the Safety & Security Officer, you are responsible for maintaining a safe, secure, and well-managed environment within the hotel premises, ensuring guest satisfaction, employee well-being, and asset protection. Your proactive approach in risk management, training, and emergency response is crucial to the smooth operation of the hotel.

• Bachelor’s Degree in any fields
• Strong leadership and communication skills
• Previous experience in investigations and document management is essential.
• Minimum 1 year previous Security experience, preferably in a luxury environment 
• Excellent written/verbal communication, with strong focus on documentation 
• Strong guest service orientation 
• Should have knowledge about HIRA, Occupational health and safety or related fields. 
• First aid, AED, and CPR certifications required
• Regulatory knowledge in NBC, NFPA and other applicable standards preferred

Talents Required:

• Oral proficiency in the English language.
• Experienced in CPR, AEDs, first aid, firefighting and crowd control.
• Carries out firefighting duties in an emergency as part of the Hotel Core Fire Fighting Team.
• Assisting in Emergency drills.
• Excellent customer service skills.
• Knowledge about X-ray machine.
• Experienced in the following computer programs: MS Outlook, MS Word, MS Excel, and have a basic understanding of computer operations.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

To join our Group, please visit https://careers.accor.com/

Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS