- Integral
- Permanente
- FAIRMONT
- Outros
__jobinformationwidget.freetext.LocationText__
Fairmont Makati, Makati, Philippines
__jobinformationwidget.freetext.ExternalReference__
REF32007V
Royal Service Agent
Region
Luxury & Lifestyle
Esta vaga já expirou. Veja funções semelhantes abaixo...
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service to our internal and external guests
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
- Have a sufficient working knowledge of all departments
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Deliver and program wake up calls for guests
- Send Secure Pay forms upon request
- Maintain and ensure all guestroom telephones are in operating condition
- Responsible for organizing daily amenity report and same day amenity requests
- Take in-room dining food & beverage orders
- Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
- Create bills and post to guest accounts
- Maintain proper telephone etiquette at all times
- Have full knowledge of the hotel’s emergency procedures
- Follow department policies, procedures, service standards and safety policies
- Assist in the training of new colleagues
Other duties as assigned by the Royal Service and Loyalty Manager
- Available to work overnight shifts
- Fluent in both official languages
- Previous related experience
- Previous Point of Sale system experience preferred
- Must have Smart Serve certificate
- Food and Beverage experience is a strong asset
- Ability to function effectively in emergency situations
- Must possess outstanding guest services skills
- Highly responsible and reliable
- Must have excellent telephone manners and experience
- Strong familiarity with computers - Must be able to type 40+ words per min
- Strong team player and self-reliant
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Pullman Maldives All-Inclusive Resort, Pullman Maamutaa, Maldives
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Maldives
Áreas
Outros
Descrição
Spa TherapistAs a Spa Therapist, you are responsible for:Ensure guest satisfaction.Maintain thorough knowledge of spa products for each face & body treatment / therapy and to perform quality treatment
Referência
39e4dce9-6c1c-4a96-9c99-2a24f5feb286
Data de validade
01/01/0001
Salário
Localização
Rixos Premium Saadiyat Island, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Abu Dhabi
Áreas
Outros
Descrição
Conducts daily briefing for Room AttendantsConducts daily inspection of employee grooming.Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.C
Referência
d97a6bd9-c861-4d8f-af37-12ae16cff1ac
Data de validade
01/01/0001
Salário
Localização
Mövenpick Resort El Quseir, Quseer, Egypt
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Quseer
Áreas
Outros
Descrição
As a Hygiene Manager, you will be in charge of maintaining and upgrading sanitation and hygiene standards to ensure that all food given to guests and staff is free of microbiological, chemical, and ph
Referência
e92b5434-8344-436f-88fd-8ab00a325d8f
Data de validade
01/01/0001
Salário
Localização
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Student
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Estágio
Locations
Barcelona
Áreas
Outros
Descrição
What you’ll doWe are looking for a Purchasing Agent Intern to be part of the team at SLS Barcelona. Under the guidance of the Purchasing Manager, you’ll be responsible for the storage, distribution, m
Referência
9da6e1e9-4c42-4db5-a242-b2c7246699b5
Data de validade
01/01/0001
Salário
Localização
Mövenpick Hotel Mactan Island Cebu, Lapu-Lapu City, Philippines
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Philippines
Áreas
Outros
Descrição
Implementing systems and conducting checks to ensure food handlers practise good food and personal hygiene during food preparation;Assisting operators to conduct in-house supervision and correct irreg
Referência
b43863c7-1411-447f-b16f-3e2d557539e1
Data de validade
01/01/0001
Salário
Localização
Rixos Premium Qetaifan Island North, Lusail, Qatar
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Lusail
Áreas
Outros
Descrição
Guest Service Associate - WaterparkEnsure the establishment and execution of all departmental goals.Efficiently manage all Guest Experience operational areas.Facilitate efficient, convenient, and secu
Referência
63bb6e62-7ab1-426b-baaf-218d779f6cd9
Data de validade
01/01/0001
Salário
Localização
Rixos Premium Qetaifan Island North, Lusail, Qatar
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Lusail
Áreas
Outros
Descrição
DJThe DJ is responsible for delivering high-quality music experiences that enhance guest enjoyment and create a vibrant atmosphere. The role involves curating music playlists, interacting with guests,
Referência
d3cad36e-b6c9-456f-8640-7b0f3b9c33dc
Data de validade
01/01/0001
Salário
Localização
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
M GALLERY
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Outros
Descrição
If you are good at what you do, you can work anywhere. If you’re the best at what you do, come and join our fantastic team at Alwadi Doha – MGallery Hotel Collection! We are looking for a passionate,
Referência
995184d5-a51a-45dd-9368-9e7fc03a2b08
Data de validade
01/01/0001
Salário
Localização
Rixos Premium Dubai JBR, Dubai, United Arab Emirates
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Outros
Descrição
SummaryEntertainment Production Manager, Events is responsible for managing the production process from concept to completion for Entertainment projects of various scale, focusing on one-off events, a
Referência
8f9b24c6-b585-4c91-bac9-5d2e28e8b9dc
Data de validade
01/01/0001
Salário
Localização
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
25HOURS HOTELS
Tipo de Contrato
Estágio
Locations
Berlin
Áreas
Outros
Descrição
How does your working day look like ...You work hand in hand with your colleagues and look after our guests in all areas of the hotel from early in the morning until late at nightYou support the vario
Referência
53e8d141-e8bf-4e1f-96d9-a6625f4d2340
Data de validade
01/01/0001