- Integral
- Permanente
- FAIRMONT
- Outros
__jobinformationwidget.freetext.LocationText__
Fairmont Makati, Makati, Philippines
__jobinformationwidget.freetext.ExternalReference__
REF32007V
Royal Service Agent
Region
Luxury & Lifestyle
Esta vaga já expirou. Veja funções semelhantes abaixo...
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service to our internal and external guests
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
- Have a sufficient working knowledge of all departments
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Deliver and program wake up calls for guests
- Send Secure Pay forms upon request
- Maintain and ensure all guestroom telephones are in operating condition
- Responsible for organizing daily amenity report and same day amenity requests
- Take in-room dining food & beverage orders
- Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
- Create bills and post to guest accounts
- Maintain proper telephone etiquette at all times
- Have full knowledge of the hotel’s emergency procedures
- Follow department policies, procedures, service standards and safety policies
- Assist in the training of new colleagues
Other duties as assigned by the Royal Service and Loyalty Manager
- Available to work overnight shifts
- Fluent in both official languages
- Previous related experience
- Previous Point of Sale system experience preferred
- Must have Smart Serve certificate
- Food and Beverage experience is a strong asset
- Ability to function effectively in emergency situations
- Must possess outstanding guest services skills
- Highly responsible and reliable
- Must have excellent telephone manners and experience
- Strong familiarity with computers - Must be able to type 40+ words per min
- Strong team player and self-reliant
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Rixos Gulf Hotel Doha, Doha, Qatar
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Outros
Descrição
Entertainment Manager is responsible for overseeing and organizing entertainment activities and events for hotel guests. This role requires creativity, strong leadership, and organizational skills to
Referência
cca3aa74-4011-40e5-9929-4a0f639aeba4
Data de validade
01/01/0001
Salário
Localização
SO/ PARIS Hotel, Paris, France
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
SO/
Tipo de Contrato
Permanente
Locations
Paris
Áreas
Outros
Descrição
Good news, la team du SO/ Paris s’agrandit ! Rejoins la team Bonnie, collaboration avec Paris Society, pour vivre une aventure unique ! Ton équipe:Tu es coaché(e) par Nicolas, notre Directeur du r
Referência
f319a310-e61c-41e2-aeae-359c275a148f
Data de validade
01/01/0001
Salário
Localização
ibis Chennai City Centre, Chennai, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Chennai
Áreas
Outros
Descrição
Prime Function: Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitorsMaintain high standards of customer services at the
Referência
5eb04fda-2684-47d6-a059-b8dd9a525f3b
Data de validade
01/01/0001
Salário
Localização
Mövenpick Grand Al Bustan Dubai, Dubai, United Arab Emirates
Experience Level
Director
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Outros
Descrição
The Director of Revenue is responsible for interpreting business analytics into a tactical strategy. She/he provides focused expertise that will guide and direct the hotel Revenue Management Team thro
Referência
b0cc2152-9248-465b-aefa-1beafed3bd93
Data de validade
01/01/0001
Salário
Localização
, Bangkok, Thailand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
Bangkok
Áreas
Outros
Descrição
Promoting and selling the hotel in the corporate market with a group focusSell and confirm group business required to meet sales goalsIdentify new markets and business opportunities and increase sales
Referência
89bf01db-dfa4-41cf-925e-113fced004d2
Data de validade
01/01/0001
Salário
Localização
Mercure Rio Boutique Copacabana, Rio de Janeiro, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Rio de Janeiro
Áreas
Outros
Descrição
• Manter limpas e organizadas as áreas públicas do hotel (social e serviço), lavando os Banheiros sociais e serviço, tirando o pó, limpando vidros, escadas, elevadores, cinzeiros, Áreas externas etc.
Referência
f94a8bdd-6fad-44b3-9ecf-bef018214b6f
Data de validade
01/01/0001
Salário
Localização
Mercure Rio Boutique Copacabana, Rio de Janeiro, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Rio de Janeiro
Áreas
Outros
Descrição
Recepcionar hóspedes/clientes no balcão, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc.), dur
Referência
3ea53ba3-bb85-4a23-9257-c8d2a2a2ecc5
Data de validade
01/01/0001
Salário
Localização
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Maldives
Áreas
Outros
Descrição
Business PerformanceEnsure that operations are conducted following Company and international safety & quality standardsGuarantee the best possible execution of all Dive Center and Water Sports operat
Referência
58ff5719-f506-4563-9060-0d4b56170a37
Data de validade
01/01/0001
Salário
Localização
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Maldives
Áreas
Outros
Descrição
Supports Dive Center (Assistant) Manager and acts as the person in charge when the Manager is on leave.Ensure task completion as per daily briefing, dive & watersports manager instructions and Company
Referência
da37cb98-e8a5-417a-8a10-25aac6109e91
Data de validade
01/01/0001
Salário
Localização
ibis Styles London Ealing, London Borough of Ealing, United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
IBIS STYLES
Tipo de Contrato
Permanente
Locations
United Kingdom
Áreas
Outros
Descrição
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.Would
Referência
a01ebbeb-2f8b-4ec9-b1f5-ebe0584c1002
Data de validade
01/01/0001