- Integral
- Temporário
- PULLMAN
- Governança
__jobinformationwidget.freetext.LocationText__
Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF34852C
Room Division Manager
Region
MEA SPAC
Esta vaga já expirou. Veja funções semelhantes abaixo...
Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.
Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.
Job Purpose
This position is responsible for the planning, supervision and management of all sections of Front Office to ensure that the overall service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.
Business Performance
- Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
- Work with the Finance in the preparation and management of the department’s budget and financial forecasts
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
- Coordinate with Reservations, Sales & Marketing departments to work on appropriate strategies to enable the company to make sound business decisions and meet business plan goals
Front Office Operation
- Tour hotel daily, audit team members’ adherence to hotel policies and procedures in all phases of service and job functions. Follow up with designated personnel when needed
- Conduct line-ups, review all information pertinent to the day’s business
- Conduct weekly meetings with divisional managers and review all information pertinent to the week’s business
- Review departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues
- Analyze market trends and review clientele to work on upsell opportunity to increase the hotel’s revenue
- Monitor and handle guest complaints in an expedient and effective manner
- Anticipate sold-out situations; assist in locating alternative accommodations for guests and assist in following up with guests in accordance with hotel policies and procedures
- Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory
- Monitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc.
Team Management
- Plan for future staffing needs
- Interview, select and recruit direct reports
- Identify and develop team members with potential. Mentor and train appropriate employees for upward growth
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Prepare payroll and gratuity reports
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Knowledge and Experience
- Degree in Tourism & Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
- High degree of professionalism with sound human resources management and business acumen capabilities
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
- Possess skills of leadership, developing, strategic thinking, problem solver.
- Excellent communication.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator & self-starter.
- Well-presented and always professionally groomed.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Raffles Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
PURPOSE OF POSITIONTo provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.KEY ROLES & RESPONSIBILITIESAssist guests with all inquiries, bot
Referência
e6b0d725-0d8f-486b-9cc7-f69440e28196
Data de validade
01/01/0001
Salário
Localização
Gem Forest Hotel Nairobi - MGallery Collection, Nairobi, Kenya
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
M GALLERY
Tipo de Contrato
Permanente
Locations
Nairobi
Áreas
Governança
Descrição
To oversee the Front Office operations, including the Reception, Guest Relations, Drivers and Valet Parking, and to personally supervise the above in the involved supervisor’s absence, ensuring that t
Referência
9ebd5ccb-4795-4f3d-8d0b-4c4afe61d009
Data de validade
01/01/0001
Salário
Localização
Raffles Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
PURPOSE OF POSITIONTo oversee and direct all aspects of Guest Relations to maximize guest satisfaction.KEY ROLES & RESPONSIBILITIESEnsure maximum guest satisfaction through personal recognition and pr
Referência
4e4238a5-5347-4db0-bd73-dedb9dc15c8a
Data de validade
01/01/0001
Salário
Localização
Novotel Perth Murray Street, Perth, Australia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Perth
Áreas
Governança
Descrição
As Assistant Manager, you’ll play a pivotal role in leading our Front Office team to success. Reporting to the Rooms Division Manager your days will be dynamic—think managing day-to-day operations, in
Referência
7a03b6ce-0ea9-4d74-855f-2832c702961b
Data de validade
01/01/0001
Salário
Localização
Raffles Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
PURPOSE OF POSITIONTo manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.KEY ROLES & RESPONSIBILITI
Referência
9ff5363c-51ff-426e-9e5b-7708bfe3119f
Data de validade
01/01/0001
Salário
Localização
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
M GALLERY
Tipo de Contrato
Permanente
Locations
Chadstone
Áreas
Governança
Descrição
As a Porter / Concierge, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - luggage assistance, valet parking
Referência
0c644177-acc9-4529-93b1-3ad16405f1b8
Data de validade
01/01/0001
Salário
Localização
Rixos Bab Al Bahr, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Ras Al-Khaimah
Áreas
Governança
Descrição
What would you do? – The SpecificsEnsures high quality customer service while following all safety protocols.Ensures a smooth flow of customers through the store.Answers, screens, and forwards incomin
Referência
eb179ccc-6ca4-498b-b5f9-e27a0c039522
Data de validade
01/01/0001
Salário
Localização
Novotel Surfers Paradise, Surfers Paradise, Australia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Surfers Paradise
Áreas
Governança
Descrição
About the job…As Front Office Assistant Manager, you will be the hotel representative in the absence of the Guest Welcome Manager and will lead by example, providing operational support and inspiring
Referência
bc0a642d-12f8-4562-9bf3-7a115634938b
Data de validade
01/01/0001
Salário
Localização
Novotel Melbourne Airport, Melbourne Airport, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Melbourne Airport
Áreas
Governança
Descrição
The successful candidate will:You are the ultimate guests' champion with a keen eye for detail and a strong sense of reliability. Always polished and professional, you bring a dash of charisma to the
Referência
493b4227-9aba-4da0-81a6-53ea74916bc2
Data de validade
01/01/0001
Salário
Localização
Rixos Bab Al Bahr, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Ras Al-Khaimah
Áreas
Governança
Descrição
Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer LogReport broadband and telephone equipment defects to the relev
Referência
e21865d0-2a62-488f-9d57-0f7abc1ed7e3
Data de validade
01/01/0001