- Integral
- Temporário
- PULLMAN
- Governança
__jobinformationwidget.freetext.LocationText__
Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF34852C
Room Division Manager
Region
MEA SPAC
Esta vaga já expirou. Veja funções semelhantes abaixo...
Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.
Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.
Job Purpose
This position is responsible for the planning, supervision and management of all sections of Front Office to ensure that the overall service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.
Business Performance
- Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
- Work with the Finance in the preparation and management of the department’s budget and financial forecasts
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
- Coordinate with Reservations, Sales & Marketing departments to work on appropriate strategies to enable the company to make sound business decisions and meet business plan goals
Front Office Operation
- Tour hotel daily, audit team members’ adherence to hotel policies and procedures in all phases of service and job functions. Follow up with designated personnel when needed
- Conduct line-ups, review all information pertinent to the day’s business
- Conduct weekly meetings with divisional managers and review all information pertinent to the week’s business
- Review departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues
- Analyze market trends and review clientele to work on upsell opportunity to increase the hotel’s revenue
- Monitor and handle guest complaints in an expedient and effective manner
- Anticipate sold-out situations; assist in locating alternative accommodations for guests and assist in following up with guests in accordance with hotel policies and procedures
- Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory
- Monitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc.
Team Management
- Plan for future staffing needs
- Interview, select and recruit direct reports
- Identify and develop team members with potential. Mentor and train appropriate employees for upward growth
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Prepare payroll and gratuity reports
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Knowledge and Experience
- Degree in Tourism & Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
- High degree of professionalism with sound human resources management and business acumen capabilities
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
- Possess skills of leadership, developing, strategic thinking, problem solver.
- Excellent communication.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator & self-starter.
- Well-presented and always professionally groomed.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Mercure Queenstown Resort, Queenstown, New Zealand
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Queenstown
Áreas
Governança
Descrição
$26.78 to $27.78 per hourMinimum 30 hours per week guaranteed About usPerched on a stunning vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain Range, Mercure Queenst
Referência
ab181af1-05dc-4a75-9ab7-8346fdf7bff9
Data de validade
01/01/0001
Salário
Localização
Mercure Townsville, Townsville, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Casual
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Townsville
Áreas
Governança
Descrição
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.Maintain strict security procedures w
Referência
37899290-9fc9-495d-b13b-66b68054d0c6
Data de validade
01/01/0001
Salário
Localização
Manly Pacific Hotel Sydney - MGallery Collection, Manly, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Manly
Áreas
Governança
Descrição
This position is responsible for ensuring the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures. T
Referência
2c2caf8d-2ac8-4e7a-80d5-f13b59698f29
Data de validade
01/01/0001
Salário
Localização
Mercure Canberra, Braddon, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Casual
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Braddon
Áreas
Governança
Descrição
Reporting to our Executive Housekeeper and Housekeeping Supervisors, you will be carrying out cleaning duties to the highest standard to exceed our guests' expectations. Your main responsibilities wil
Referência
bbb14bac-5d52-402e-9550-adb53c3a03b4
Data de validade
01/01/0001
Salário
Localização
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Scottsdale
Áreas
Governança
Descrição
Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arri
Referência
e347113f-4cf3-42cf-ad0b-741415feb120
Data de validade
01/01/0001
Salário
Localização
Mercure Sao Paulo Vila Olimpia, São Paulo, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Responder pela gestão das atividades da recepção, garantindo padrões de excelência no atendimento ao cliente e contribuindo para o aumento da performance da unidade. Colocar os clientes no "coração"
Referência
9e5664a4-fae6-40d1-854d-291746aff3e6
Data de validade
01/01/0001
Salário
Localização
Gold Coast, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Gold Coast
Áreas
Governança
Descrição
We are currently seeking a service superstar with a passion for motivating a Team to join our dedicated Housekeeping Team as Housekeeping Supervisor.We are hiring for multiple positions across regiona
Referência
8bd13768-b9a3-47bf-af79-b555062deeee
Data de validade
01/01/0001
Salário
Localização
Gold Coast, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Gold Coast
Áreas
Governança
Descrição
We are currently seeking a service superstar with a passion for motivating a Team to join our dedicated Housekeeping Team as Housekeeping Supervisor.We are hiring for multiple positions across Sydney,
Referência
6ae5ce8d-9001-4147-9467-48ed059e40ad
Data de validade
01/01/0001
Salário
Localização
Novotel Melbourne South Wharf, South Wharf, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
South Wharf
Áreas
Governança
Descrição
The Guest Service Agents are the first and last impression at the hotel. The position is responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcom
Referência
b8d4a351-dec0-4f54-a7e6-5cf860face9e
Data de validade
01/01/0001
Salário
Localização
Raffles Boston, Boston, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Boston
Áreas
Governança
Descrição
The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services t
Referência
be07ce23-1b30-4dd2-a34d-e96a6d002afa
Data de validade
01/01/0001