Residences Receptionist

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a professional and friendly Residences Receptionist to join our team in Doha, Qatar. As the first point of contact for our residents and guests, you will play a crucial role in ensuring a positive and welcoming experience for everyone entering our residential property.

• Greet and assist residents, guests, and visitors in a professional and courteous manner
• Manage the front desk operations, including check-ins, check-outs, and key management
• Handle phone calls, emails, and in-person inquiries promptly and efficiently
• Coordinate maintenance requests and communicate with relevant departments to resolve issues
• Maintain accurate records of resident information, visitor logs, and package deliveries
• Process payments and handle basic accounting tasks related to rent and fees
• Ensure the lobby and reception area are clean, organized, and presentable at all times
• Assist with administrative tasks such as filing, data entry, and report generation
• Provide information about local amenities, services, and events to residents and guests
• Respond to emergency situations according to established protocols and procedures

• High school diploma or equivalent; Associate's degree in hospitality management or related field preferred
• 1-2 years of experience in hospitality, front desk, or customer service roles
• Excellent verbal and written communication skills in English; knowledge of Arabic is a plus
• Strong customer service orientation with a friendly and professional demeanor
• Proficiency in computer systems, including Microsoft Office and property management software
• Exceptional multi-tasking and time management skills
• Ability to problem-solve and make decisions in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of hospitality industry practices and standards
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong attention to detail and organizational skills
• Adaptability to work in a multicultural environment

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits