Reservations Supervisor

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Primary Duties :

1. Respond promptly to telephone requests for reservations and process accordingly.

2. Check room and rate availability and accept/reject booking accordingly based on availability.

3. Complete and administer all reservation tasks as assigned and in accordance with established standards and procedures.

4. To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.

5. Maintain comprehensive allotment list, and provide monthly report of actual materialization.

6. To inform the Reservation/ Front Office Manager of any problem areas that may occur in the Reservation Department.

7. Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.

8. Maintain close relationship with Sales & Credit department with regards to credit status and take proper actions, when necessary.

9. Fully aware of the cost budget; maintain pars for supplies; maintain effective inventory control and re-order when pertinent and ensure that they are strictly controlled.

10. To ensure reservation team receive product knowledge training both of this hotel as well as other properties within the group.

11. To ensure, by effective training and communication, the reservation team understand the principles of yield management and room inventory control.

12. To update all document related with the materials for guest booking.

13. To record all voucher or guarantee letter received and cross check with data, which in up dated on to the system.

14. Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.

15. Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.

16. Know and be familiar with the rate applied and be aware of any new package issue.

17. Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.

18. Reporting to Sales and Marketing Department whenever that room rate is not updated at system.

19. Reporting to Guest Relations Officer, Duty Assistant Manager, Assistant Front Office Manager or Front Office Manager for stranded passenger on last minute group booking.

20. To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.

21. Perform other duties, which are assigned by the Department head from time to time.

22. Hands on experience for Opera and Reservations software's.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.