Supervisor Reservations

We are ibis Schiphol Amsterdam Airport, a bustling three-star hotel with 644 rooms, four unique F&B outlets, and a top team of 78 colleagues who warmly welcome our guests every day. Do you have the skills, humour and manager ability to make the guest and your colleagues feel at home? Then you are what we are looking for! 

What are you going to do?
As a Reservations Supervisor, you will lead a team of approximately five full-time and part-time colleagues in the reservations department, working in alternating shifts. You report directly to the Reservations Manager and oversee both individual and group reservations for business and private guests, including the processing of banqueting reservations.

Group reservations are your primary focus—you understand the intricacies and ensure seamless communication with the Front Office, F&B, and Admin teams.

Beyond daily operations, you play a key role in enhancing the service quality of the department. You ensure that every guest interaction—whether by phone or email—is handled professionally, efficiently, and with a warm, welcoming approach. By training and guiding your team in excellent communication and service standards, you help create the best possible first impression of the hotel.

In addition to operational responsibilities, you will assist the Reservations Manager with administrative and managerial tasks such as scheduling, ensuring adequate staffing, recruiting and selecting new team members, and organizing training sessions. Additionally, you will take on duty manager responsibilities as needed.

Who are we looking for?

• For the position of Supervisor Reservations, we are seeking a colleague who is both hospitable and service-oriented while also seizing every commercial opportunity.
• You have experience in a Reservations Department or a similar role.
• You have a strong command of both Dutch and English. Flexibility in working days and hours is essential, and you have no objections to working in various shifts, including evenings and weekends.
• Experience with Opera is a bonus. 

What’s in it for you?

• Salary in scale 6 of the Hospitality CLA;  
• Ibis is part of the Accor family, which means a discount on overnight stays, food and drinks at colleague hotels worldwide;
• Travel allowance from 5 km one way, and if you come to the hotel by car, we can arrange a free parking spot;
• The opportunity to grow and develop yourself within your role, the hotel and even the Accor group;

Of course, we will also provide a free lunch or dinner, a good pension scheme and the opportunity to experience our hotel as a guest with our ibis Employee Experience program!

Are we a match?  
Great! Apply now and send us your application via email: romy.moll@accor.com.  
Do you still have some questions? No problem! Our HR manager, Romy Moll is more than happy to tell you everything you need to know about the hotel or the role.