Reservations Manager – Accor Wellington

Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties!

As our Reservations Manager, you would be located in the heart of Wellington’s central business district, looking after our four Accor Properties (Sofitel, Mövenpick, Novotel and Ibis).  You will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department. This role will work closely with the General Managers, Front Office Managers, Revenue Manager and Director of Sales & Marketing on all aspects of revenue maximization across all distribution channels.

As a Reservations Manager you will be responsible for:

• Providing exceptional customer service, listening to guests in order to understand their needs and offering tailored options
• Overseeing the day to day Management of the Reservations team and assisting the Reservations team with day to day tasks including overflow of calls and stepping in to assist the team as required
• Monitoring third party websites and GDS to maximise REVPAR
• Ensure the Property reaches maximum occupancy and returns through efficient room allocations, accurate monitoring and inspection of bookings in the reservations system
• Assisting guests with bookings and proactively responding to TrustYou guest feedback.
• Review all group business strategies ensuring the optimal market mix is achieved
• Working with and developing business relationships with travel agents, corporate and leisure business
• Maintaining regular communication with the Sales team, ensuring that any leads are passed on
• Upholding our Accor Live Limitless loyalty program, ensuring that guests are correctly linked to guest history and departments are aware of any special needs
• Handling a high volume of reservations with superb 100% accuracy from the team to ensure data integrity
• Lead the Reservations team culture to focus on loyalty and driving recruitment of new members
• Provides ongoing leadership, support and guidance to the entire Reservations team to ensure the overall success of the department
• Managing Out of Order Rooms and Inventory during renovations

There are a few things that would make your application shine – having energy and a positive attitude, a genuine customer service focus and a dedication to always getting the small details right as well as:

• Previous experience (minimum of 2 years’ preferred) in similar role in a 200+ room Hotel with a background in Front Office or Reservations in a dynamic hotel environment.
• Demonstrated ability to lead, coach and develop the team.
• A willingness to be hands on within the operation and drive a culture of guest obsession and loyalty with the team.
• The ability to create meaningful connections, creating a high level of trust with the team.  
• Excellent time management and organisational skills giving you the ability to handle tight deadlines
• You’ll be able to work independently and have the ability to run a busy reservations system
• Have a passion to sell every last room in a competitive market
• Previous experience with the following programs highly desirable though not essential: OPERA Cloud, Zambion, purchaseplus, ResaWEB, HotelLINK, DataWEB, TrustYOU and ACDC.
• You’ll be confident, solution focused, team player
• Self-motivated and target driven
• You are flexible and have a desire to work in a dynamic, fast-paced team
• Experience in the hospitality industry and ACCOR is advantageous
• You will have NZ residency or be holding a permanent NZ work visa.(immigration visa support or sponsorship is not available with this role)

In terms of technical skills, this role calls for a high level of computer literacy, specifically around Microsoft Outlook and Excel. You will have an exceptional ability to think ahead of the game and forecast accordingly, you will also possess a strong understanding of yield management. Experience with OPERA Cloud would be highly advantageous.

If you're ready to embark on an exciting career in hospitality and become an integral part of our team, apply now to join us as the Reservations Manager! We look forward to welcoming you aboard and helping you grow with us.

At the AccorWellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Access to our Employee Assistance Program

Join us at Accor Wellington, where your career journey is as exciting as the destination!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

"Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care."