Reservations - INSPIRE Participant

Who We Are

A Storied Past. A Brilliant Future.
For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Our Inspire program offers an opportunity to be part of Fairmont Royal York’s Reservation department in a supervisor position for a period of 18 months. This is a fantastic opportunity to learn and grow your careers in one of Canada’s most iconic hotels. Be a part of a strategic reservation team that is focused on driving successful business results.   This individual will be responsible for the administration of many functions in a fast-paced reservations office.  Additionally, they will support and learn all functions within the department. You will achieve this through a series of three, six-month rotations.  This will help you gain unparalleled experience to equip you for a bright future in Reservations upon completion of the program.

What you will be doing:

Over your 18-month rotation, you will be exposed to the multiple facets of the reservations department learning transient, FIT, BT, and group processes. You will gain knowledge on strategic revenue decision making to be able to understand a greater breadth of hotel booking decisions, rate generations, and restrictions. Key responsibilities over your INSPIRE journey include but are not limited to:

• Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
• Assist in leading and managing all aspects of the Reservations department and ensure all service standards are followed
• Assist in manage and coordinating all group, and individual reservations
• Responsible for making room reservations for the Leisure/Group/Tour & FIT (Free Independent Traveler) segments as assigned within the department.
• Respond to all faxed reservation requests in a courteous, efficient, professional and friendly manner
• Maintaining and responding to all requests received in the Reservations email address
• Convert reservation sales calls to actual bookings
• Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests
• Liaise with Front Office Tour Agent to ensure arrival preparations are completed as appropriate.
• Assume responsibility for reservation duties as assigned
• Complete office administrative duties where required (filing, internal/external mailing, re-stocking of office equipment etc)
• FIT Reservations Processing & Maintenance
• Liase with Tour & Travel Sales Team, and with Tour Distribution & Services
• Client contact for groups initiated through Sales and Event Services
• Ensure the accuracy of reservation-related details for all groups
• Oversee the flow of reservations for assigned groups in a timely manner
• Monitor and maintain blocks in Property Manager, CRS, Opera Sales and Catering and Passkey at all times
• Create Passkey events and links, process rooming lists through Passkey
• Communicate details pertaining to groups for GRC through CRS Notes
• Liaise with Credit department for final reports including earned comps, deposits, commissions and credits for groups
• Attend pre-conference meetings, resume review meetings, group review meetings and departmental meetings as well as client related meetings as required
• Participate as an effective team member of the Reservations team
• Analyze competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace.
• Thorough analysis of function space usage, propose strategies to maximize utilization.
• Ensure daily communication between Reservations and Front Office regarding inventory, short-term sell strategies, Group/Convention arrivals, sell out strategies.
• Stay current with industry trends and how they may impact demand
• In collaboration with Sales & Conference Services, ensure contracted meeting spaces are properly inputted into S&C.
• Retrieve/prepare daily Revenue Management reports.
• All other duties as assigned

• Post-Secondary Education in either a Hospitality Program, Business Program or Revenue Management program
• Strategic thinking with a proven ability to mobilize theory into action
• Detail oriented, and extremely accurate in data entry skills
• Excellent communications, problem solving and interpersonal skills
• Previous Opera reservations experience preferred
• Previous customer related experience required
• Familiarity with Microsoft Office applications and web-based software
• Strong typing skills – 40+ WPM
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of team
• Ability to work independently with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly organized with the ability to manage multiple projects under time constraint

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What’s in it for you? 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.