Reservations Coordinator

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The Reservations Department’s vision is to provide the highest level of excellence and to exceed The Plaza’s Five Star standards.  We operate with a professional approach to all tasks, while consistently maintaining internal and external guest satisfaction by anticipating their needs.

Compensation: $32.00 - $35.00 (Hourly Rate)

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Review reservations made each day, review 3rd party billing, arrival and departure dates, guest profiles, room blocking, special requests, traces, and ensuring stellar attention to all VIP guests
• Process special billing requests
• Ensure accuracy and attention to detail
• Processing of no shows, facilitating communication between all departments involved
• Test calls to Global Reservation Center
• Liaise with Sales team in coordinating group bookings
• Set up group room blocks, rooming lists, billing, or special notations and make group reservations in room block
• Monitor room inventory and notify Reservations Manager of any immediate changes
• Run daily reports and complete daily shift task list
• Assisting with other duties assigned
• Maintain positive working relationships with colleagues, travel agents, Global Reservation Center agents and other parties associated with the reservations process
• Participate and adhere to Fairmont Hotels & Resorts Policies & Procedures
• Complete office administrative duties where required

• Minimum 1 year as a reservations agent or 2 years in a customer service position
• Must have experience in hospitality with an understanding of operations
• Opera experience preferred
• Professional telephone/email etiquette and the ability to upsell the hotel’s products/services
• Willingness to learn, friendly demeanor, ability to work well within reservations and other departments, clear and concise communication skills
• At least two years prior luxury hotel experience in a customer service position or a minimum of 1 year in hotel reservations
• Working knowledge of the following: Property Management Systems (preferably Opera), Central Reservation Systems, Microsoft applications including Outlook, Excel, and Word

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

• Positive attitude, motivated, team player, well organized, efficient, informative
• Be able to work effectively in a confined office environment, mostly sitting at a desk
• Strong organizational skills
• Able to work as a contributing member of a team as well as independently