Reservations Agent | Mercure Gold Coast Resort

RESERVATIONS AGENT (PART TIME) | MERCURE GOLD COAST RESORT

A 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.

We have the opportunity for a proactive and dynamic Reservations Agent to join our experienced Reservations team as our business grows. This is a Part Time opportunity.

WHAT YOU WILL BE DOING:

• Establish a strong working relationship with our guests and clients.
• Accurately process both FIT and group bookings, including availability requests, confirmations, payment schedules, within the required timeframes.
• Establishing strong relationships and accuracy in addressing guest needs/requirements
• Monitor and report on market trends to assist the Director of Sales & Marketing and Revenue team.
• Produce reports and statistics as requested, including business turnaways and group forecasts.
• Assist with the management of payments, cancellations, rooming lists, and terms and conditions.
• In collaboration with the Reservations Supervisor, allocate hotel inventory with a special attention paid to group reservations.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Desire to learn, develop and innovate in whatever you do.
• Strong attention to detail, highly organised, able to multitask and meet deadlines.
• Excellent verbal and written communication skills.
• A passion for guest engagement, combined with a strong sales approach and passion for driving and generating business.
• Previous experience in Opera PMS preferred. 

• Flexibility to working days/hours to suit business needs, including weekends.
• Excellent problem-solving skills and the ability to ‘think on your feet’.
• Previous experience with Group Reservations highly regarded.

WHAT IS IN IT FOR YOU:

• Working as part of a skilled team within a 292-room resort, spanning over 3.5 hectares of manicured gardens.
• You will have the opportunity to build your skills and expertise to reach your career potential and personal goals.
• Potential ongoing employment opportunities within the Resort and Accor Hotels. With an unrivalled range of 20 brands and more than 4,200 hotels across 95 countries, will give you opportunities to learn new skills and grow your career.
• Employee benefits within the exclusive ALLHeartist Program

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.