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ibis Melbourne Hotel & Apartments, Melbourne, Australia



Reservations Agent - Fixed Term



Company Description

Ibis Melbourne Hotel & Apartments is looking for a Reservations Sales Agent on a Fixed Term Contract untill March 2025 to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.


Job Description

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

  • Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities
  • Provide passionate, knowledgeable and friendly service to external and internal guests at all times
  • Greet all guests that come into contact with the Reservations department in a friendly manner, ensuring that the guest name is used at all times
  • Ensure special requests are communicated to relevant Departments to ensure they actioned appropriately and in a timely manner
  • Be fluent on all hotel products and services
  • Handle emails pertaining to rooms reservations


Your experience and skills include:

  • Prior experience working with Opera or a related systems is an advantage
  • Strong interpersonal and problem solving abilities
  • Ability to adapt to changing environment.
  • Attention to Detail
  •  Ability to handle multiple tasks
  •  Ability to organize work flow

Additional Information

  • What is in it for you:

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
  • Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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