- Integral
- Permanente
- RAFFLES
- Vendas e Marketing
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Raffles Dubai, Dubai, United Arab Emirates
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REF66385S
Reservations Agent - Arabic Speaker
Region
Luxury & Lifestyle
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
PURPOSE OF POSITION
To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
KEY ROLES & RESPONSIBILITIES
Master Revenue & Pricing Strategies
- Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories.
- Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.
Maximize Revenue & Conversion
- Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.
- Align reservations with the hotels revenue management strategies to drive optimal performance.
Deliver Bespoke Guest Experiences
- Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.
- Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.
Ensure Seamless Communication & Accuracy
- Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.
- Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.
Optimize Sales & Relationship Management
- Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.
- Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.
Uphold Brand Excellence & Quality Standards
- Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits.
- Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.
Leverage Advanced Systems & Technology
- Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.
- Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.
Support Strategic Initiatives
- Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives.
- Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.
PERSONAL ATTRIBUTES
- Adaptability & Agility
- Meticulous Attention to Detail
- Multitasking & Efficiency
- Organizational Excellence
- Exceptional Communication & Interpersonal Skills
- Problem Solving Mindset
QUALIFICATIONS
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera, Microsoft Office.
EXPERIENCE
- Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region.
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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