Reservation Officer

At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Join our team at Mövenpick BDMS Wellness Resort Bangkok, Thailand, as a Reservation Officer! We're looking for a detail-oriented and customer-focused professional to manage hotel reservations and provide exceptional service to our guests.

• Handle incoming reservation inquiries via phone, email, and other channels promptly and professionally
• Process bookings, modifications, and cancellations using the hotel's reservation system
• Provide comprehensive information about room types, rates, packages, and resort amenities to potential guests
• Upsell room upgrades and additional services to maximize revenue
• Coordinate with other departments to ensure guest requests and special arrangements are fulfilled
• Maintain accurate and up-to-date reservation records
• Assist in implementing revenue management strategies to optimize occupancy and rates
• Generate and distribute daily reservation reports
• Address and resolve guest concerns related to reservations
• Stay informed about current promotions, events, and changes in hotel policies
• Participate in regular team meetings and training sessions to enhance knowledge and skills

• Minimum of 1 year experience in hotel reservations or similar customer service role
• Excellent verbal and written communication skills in Thai and English, with a customer-oriented mindset
• Proficiency in MS Office suite and hotel reservation systems (e.g., Opera, Amadeus)
• Strong attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Excellent problem-solving skills with ability to think on your feet
• Flexibility to work various shifts, including weekends and holidays
• Bachelor's degree in Hospitality Management is a plus

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.